tell customers, who have a failed connection...
tell customers, who have a failed connection...
1) Was it a credential problem or connectivity
2) If you have the automatic protocol, indicate the protocol that has failed, as they fail, and how they failed
Also there was a problem with my app, that the username/password was corrupted, and rather than give simple feedback, it just did a "computer says no"
1
vote
RobD-London
shared this idea
Hi Rob,
Can you please share more information about this? What do you mean by ‘corrupted’? It’d be great if you can drop an email at feedback@purevpn.com so we can discuss this issue in detail with you.
Thanks!