I cannot use the system. It sucks!! My purchase reference number isRef: 71871688. What has happened? Can I get a refund?

https://purevpn.uservoice.com/forums/204643-p...

@Sam Thanks for the feedback. Your suggestion has been forwarded to the concerned department and hopefully it will be added. You may select "Show VPN Status in Menu Bar" from Network preferences.

Icon in mac task bar should be colored or have some other visual indicator that VPN is connected. Notification should also occur when connection is dropped.

Currently, the only way to tell is to pull up the dialer and see if you are still connected.

@Stuart, could you please contact us via live chat on our website www.purevpn.com , www.purevpn.org or using the Support tab in our software and we will resolve the problem within minutes.

The stability is terrible the last couple of days, really pissing me off as Im trying to stream video which crashes every time vpn loses connection.

So far today I have tried 6 servers multiple times on both L2TP and the PP settings and have not managed to get connection for more than a couple of mins at a time.

Please fix it ASAP!

I have been trying to connect for the past 20 mins and am yet to find a connection that lasts for more than 2 mins. Very annoying as I'm trying to stream video which crashes every time the vpn loses connection. Please improve stability!

@shane From Server Selection tool you may select the Server and protocol like you do from the drop down menu at Dashboard. PureVPN server recommendation tool "Use Intelligence" is also available in same tab (only for windows). Server are separated by Countries under Browse all servers

its not to clear on what to do with the server selection tool. customer service seems on point though, always nice.

@Natalie Sudborough, Thanks a lot for the positive feedback and nice to know that you are one of our satisfied customers. Enjoy the life and secured browsing !!! If you need any assistance you may contact us any time via live chat, support ticket or via email.

I just wanted to say thank you for your excellent service. I have been a deeply loyal customer of VyprVPN for 6 years. But, when they could not seem to keep their LA server in regular working order, I took the 3 day trial for PureVPN. As much as I hate to say it -having survived China thanks to VyprVPN- I must admit that PureVPN connections are faster and much more reliable. I haven't had an interruption in service yet. And were I to subscribe on a yearly basis, your rates are half as cheap for double the quality. Thank you for offering such fine service. I hope that you are able to keep up the good work!

Kind regards, Natalie Sudborough

@Mark Simpson, Thanks for the feedback. Your suggestion has been forwarded to the concerned department and hopefully those options will be added.

@Stephane If you are getting any issue. Please contact us via our 24/7 Live chat and we will guide you accordingly.

first week, and today it's very hard to navigate!!!!

It would be really useful if the PureVPN client on OSX could use hot keys for most operations.

Common use for Purevpn is with XBMC, and usage without a mouse, or with a Apple Remote is fairly common.

Most apps these days have hot keys for everything. For example, CMD-C for the Connect / Discconect button would be useful.

@Steven, There will be no recurring charges. If you placed order using recurring payment option you will be charged the same amount at the end of the term for next renewal.

I order one month deal today.
Does it have a recurring fee or not?

@Chris Jenkins, Could you please contact us via live chat and we will support you to get the best download speed using our service. There ae multiple factors which need to be checked.

@Marc, How we may help you. For immediate support you may also join our live chat !!

@Christine, your VPN login details are not same as your Client Area login. Please make sure to use the VPN account details to connect to VPN.

@Oleg, Please contact via live chat on our website without VPN or proxy or send an email to enquiry@purevpn.com and you will be assisted.

@Juergen, Please contact via live chat on our website or install teamviewer in your system and send the login ID and password of teamviewer to enquiry@purevpn.com and we will assist you remotely.

Dear PureVPN team,

today we are facing serious problems with the connection out of China.
do you aware about any issue?

best regards

Juergen Marske