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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Anton commented  ·   ·  Report

    I never can update to the newest version, the download is never possible!

  • Marcus commented  ·   ·  Report

    Request option to disable the "purevpn is still running" message when close window
    Suggest notification icon which changes color to show connection status
    Report: the app frequently is unresponsive

  • Paul Walshe commented  ·   ·  Report

    My VPN frequently responds with "A connection could not be established to the PPP server. Try reconnecting. If the problem continues, verify your settings and contact your Administrator."
    I haven't been able to connect at all today on this Wi-Fi connection. I have gotten it on every connection I've tried, mostly it takes a few tries to connect.

  • Simon Bosanquet Bosanquet commented  ·   ·  Report

    Hello,

    One improvement i would like to see on the client is a way for it to remember which VPNs you have connected to or a list to make it easier to connect. At the moment you have to go to the website to see a list of available servers, which isn't very handy. Even if it is just the client having a built in list then it would improve things alot.

    regards,

    Simon

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Mohd Abdullah, Thanks for the feedback. You were assisted and your review update from other thread I am posting herewith.

    I was very upset at first since I was getting through then the manager himself came and supported me through remote desktop through my isp I got 5mb through vpn I got 18mbps I was shocked and happy ......I will never leave purevpn until I have a pc with me :)

  • Mohd Abdullah commented  ·   ·  Report

    Your service is crap and your support team is lame u just want to make money and scam customers like me i asked for a cancelation on very 1st day of my subscription and what u did is put ur lame reasons and lame support avoiding questions wasting time so ur billing section pass 3 free day trial to pass by and CHARGE US right so u put up a offer a price not worth ur service benefits and available protocols or talent to support even via remote desktop i will strongly advice all TO AVOID UR SERVICE

  • Serhat commented  ·   ·  Report

    I was using the service and your application till today but now it dosen't accept my username and password i think authoriazation servers is somehow not working.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Stephen Thanks for your feedback. It is to inform you that our solution is much better than any other VPN provider i-e They compares and takes a lot of time on ping etc which in itself is imperfect. Our solution relies on our intelligence based on several million readings taken from all over the world and automatically connects user to the best available server upon every connect and you may find the best server as per your purpose. Which is available in our windows software and on our website http://www.purevpn.com/select-location/

  • Manos commented  ·   ·  Report

    Hi,
    The latest version of windows purevpn is amazing!
    Much faster than the previous one and very stable!
    Thank you guys & keep up with the great work!

  • Stephen commented  ·   ·  Report

    A server speed test tool for upload / download and ping to highlight the best server to connect with would be invaluable. Astrill offers this and it was suprising how different each server would be.

  • Rutger Weijer commented  ·   ·  Report

    Dear Sir/Madam,

    I just ordered VPN and I would like to know if I booked VPN just for one month

    Thanks in advance

    Rutger

  • Mohammed khan khan commented  ·   ·  Report

    unable to connect using PPPP.
    Able to Connect l2tp disconnecting time to time, either return my subcription fee

  • Craig Bates commented  ·   ·  Report

    It would be great if you offered protocols other than PPTP and L2TP on OSX

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