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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Caesar Ku commented  ·   ·  Report

    It seems you server IP has been block . I can not access to VPN

  • Eirik commented  ·   ·  Report

    Whenever I try to open the PureVPN software on my Mac (the one I've installed, located in Launchpad), nothing happens. The only way for me to open it again was to open the .dmg I downloaded. Is there a way to fix this problem?
    Thanks!

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @rodrigo munoz Please retry by switching between the protocols i.e. PPTP and L2TP. If problem persists then join us via 24/7 Live Chat available on our website and we will guide you accordingly.

  • rodrigo munoz commented  ·   ·  Report

    MY VPN IS NOT WORKING IN MY MAC TO BYPASS THE CHINESE FIREWALL! EVERYTIME I TRY TO CONNECT IT SAYS THAT THE SERVER IS NOT RESPONDING

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Sheng Zheng Please retry by switching between the protocols i.e. PPTP, L2TP and SSTP. It should resolve your disconnection issue. If problem persists then join us via 24/7 Live Chat available on our website and we will guide you accordingly.

  • Sheng Zheng commented  ·   ·  Report

    This service is a total disaster, I must say. It constantly breaks my connection to the host servers no matter which server I choose. I have to reconnect every 5 minutes or less. I don't know how anyone can use this service at all. It is really frustrating when I'm in the middle of an important sessions (making a payment for example) and the connection just breaks without any warnings.

  • Uzair commented  ·   ·  Report

    Your software works very well for our POS systems.

  • hassan commented  ·   ·  Report

    This is a good software

  • boblu commented  ·   ·  Report

    hi, when I update purevpn client software to the new version 2.1.1.1.0, there are some problem.
    I want to know if it have some bugs till now.

  • boblu commented  ·   ·  Report

    In China your internet site is blocked. So I just can log in your site by free vpn.But I can't pay the order.
    Can you tell me how to pay for the order and If the purevpn can not be used in China.

  • Debbie commented  ·   ·  Report

    Hello
    I have previously sent a message requesting how I cancel my 1 month message and get my money back. Can somebody please assist me with this. I purchased it yesterday.
    Thank you

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Debbie - Could you please share with us the website you want to access for Australian TV viewing moreover you can join us via live chat and we will assist you there accordingly.

  • Debbie commented  ·   ·  Report

    Can you please advise how I cancel my subscription. Apparently I am entitled to my money back within 3 days. As this service does not offer quality Australian TV viewing, I will need to cancel and look at other providers

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