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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • G Takahashi commented  ·   ·  Report

    Could you change the icon color and/or appearance to indicate when one is connected?

  • Chris commented  ·   ·  Report

    Would it be possible or should it be possible to have the dialer reconnect after a MacBook goes to sleep? i.e. the lid is closed?

    Right now I think I'm right in saying I need to reconnect everytime. If I forget then it means I'm unprotected for significant periods.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Ajit Thanks for your feedback. If you are on Mac then place make sure to check "Send all traffic over VPN connection" form advances VPN settings. For windows make sure that Split Tunneling is disabled. If you want to use Split Tunneling feature on Windows then join us Via Live Chat and we will guide you accordingly.

  • Ajit commented  ·   ·  Report

    Hello

    It says connected but no IP shows and I am still in my country.

    Again this is waste of my money and really dissapointed.

  • arie commented  ·   ·  Report

    error 678

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Steven Brown Thanks for your feedback. This is to inform you that with Purpose option VPN will connect automatically on best server as per your location and purpose.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @YeeBoon Thanks for your feedback. This is to inform you that Split Tunneling feature is in beta and may cause this issue due to additional add-on and toolbar. Please disable them temporarily and also try with different browsers.

  • YeeBoon commented  ·   ·  Report

    Observed web browser clash constantly if launch from the split tunneling option. Please debug and improve system stability. THanks.

  • Steven Ravett Brown Brown commented  ·   ·  Report

    It would be nice, if I've chosen "speed" under "Purpose", to have PVPN automatically monitor and switch to a faster connection if the one I'm on is not the fastest.

  • dscott commented  ·   ·  Report

    I do I change my usrname and password to something I want instead of the one you emailed me when I opened the account?

  • paul commented  ·   ·  Report

    Nothing works, it just does nothing and I paid $50 for this. Refuses to connenct.

  • Chris Page commented  ·   ·  Report

    Error 806 continues to appear. Cannot access live chat support without VPN working. Please help!

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @jeff Have tried by switching between the protocols i.e. PPTP and L2TP? We are available 24/7 on Live Chat. Please join us and we will assist you and will resolve your issue.

  • jeff commented  ·   ·  Report

    your sevice is a major disappointment,facebook,you tube and trying to watch videos is a joke,nothing loads and when it does there is constant buffering,i would like a full refund.

  • Don Rapley commented  ·   ·  Report

    Just wanted to say how delighted I am to have made the switch from HMA to VPN.
    I was hesitant to try another package as I was hardly using HMA as it was inconsistent and unreliable.
    So I signed up for a 3 day trial with Pure VPN .....The problems with my Mac OS have now dissappeared, the connection is lightening fast, the dashboard and overall interface is easy to use and the customer service was responsive and very helpful. All for the same price too....
    You could do with some more servers in France, but that's a very small issue.
    Many thanks for restoring my faith in using a VPN!
    (PS I don't work for Pure VPN, just a happy customer)

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