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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Robert Miller commented  ·   ·  Report

    I've lost my login name and password and I can't find the e-mail with the details in, can you please e-mail them to me again.
    Thanks, Rob

  • Robert Miller commented  ·   ·  Report

    I've forgotten my password can you please send me my login details again

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ Will Olsen Could you please share with us what connection issues you were getting with PureVPN Servers? Please share and we will guide you accordingly.

  • Will Olsen commented  ·   ·  Report

    I would enjoy the ability to connect to a server in Argentina for voip purposes. All calls/IP addresses originating in Argentina do not charge an additional surcharge to cell phones; call originating from outside the country to cell phones charge a heavy surcharge.

    I have connected through there before using PUREVPN, but the connection was random, perhaps while connecting via the Brazil setting, when it was under heavy load.

    Thanks!

  • Nave commented  ·   ·  Report

    People who use VPN for work purposes are usualy in a need for instance support. It makes it really hard to communicate by email with your support team. If I'm having a problem to connect, I need someone to help me on live. There is no Live chat option from the mac app and when trying to access purevpn.com it is blocked in china.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Paul Thatcher Please retry by switching between the protocols i.e. PPTP and L2TP. You have been sent a separate email. Please follow the email and share the result with us.

  • izicar commented  ·   ·  Report

    good product

  • Paul Thatcher commented  ·   ·  Report

    Hello.

    I bought your package so i could watch iView from Australia. So far, I have not found a setting that is very good. All the video keeps stopping and starting. Can you suggest an optimal setting?

    Thank you

    Paul

  • Gunnar commented  ·   ·  Report

    I am in France, but my VPN-place
    is Stockholm, Sweden.
    I try to se programs on SVTplay
    but am denied due to my being abroad.
    I've tried to restart the computer without succes.
    What to do?

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @David, We have sent you a latest exceptional built of our software. Please install it and then confirm if it works for you or not. If your problem persists please contact us via live chat and we will support you to resolve the issue.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Jim Cofer, Please share with us which Operating System you are using. Also are you using our software of configured VPN manually. In our software there is option to save login credentials. If you contact us via live chat you will be assisted.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @will, We have blocked torrents on most of our servers as per changing Global Web Policy. We don't allow p2p/filesharing where it's illegal by law namely United Kingdom (UK) , United States (US), Canada, Australia and others. You can connect to below mentioned shared servers for p2p / filesharing.

    Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany (Frankfurt only) , Russia

  • will commented  ·   ·  Report

    hi, when i use split tunneling feature when downloading torrent files, I would experience very slow access to my server and also downloading email attachments. Are there any workaround?

  • Jim Cofer commented  ·   ·  Report

    Why does it take so long for your VPN to connect and why do I keep having to input my user name and passwrod each time I try to sign in? I check the remember me box. Is giant pain in the a__

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Wow Thanks for contacting us. It is to inform you that torrent Policy is already mentioned on our website. Please read our Privacy Policy.

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