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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Jack, Please uninstall the PureVPN software then reinstall the latest build and recheck. If your problem persists then feel free to contact us via live chat or email or support ticket.

  • Jack commented  ·   ·  Report

    When I attempt to connect, get "RasMan" is not running. When I click on the balloon to fix, nothing.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Stephan @Ryefield Ford, It seems there is some issue from iTunes and we are in constant contact with them, hopefully it will start working within few hours. In the mean time you are suggested to configure VPN manually and feel free to contact us for further assistance.

  • Stephan commented  ·   ·  Report

    what happened to the iphone app?

  • Paul Clarke commented  ·   ·  Report

    I am using the Spilt Tunneling BETA and I love it! Great feature. Keep up the great work on this wonderful product.

    Regards,

    Paul Clarke

  • zainab commented  ·   ·  Report

    kindly i have my vpn user but i forget my password, can you provide it to me?

    my vpn user : purevpn0s7890

  • Mr Graves commented  ·   ·  Report

    I was Informed when i first took out this Packge that I would be offered an Even better Discount around now, Just after Christmas & I paid $46.?? & was told I'd get an even better discount on that above price. So I came to renew & Now i don't see a better price for me. So I have to ask, is my custom Valued ?

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Eric Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also please disable the firewalls and antivirus of your device.

  • Eric commented  ·   ·  Report

    Purevpn is causing me a lot of troubles, disconnect and slow speeds. This is the worst vpn server I have used.

  • Shaun commented  ·   ·  Report

    The VPN gaming purpose to the UK or the US makes absolutley no difference to my ping to UK or US servers.

  • john lennon commented  ·   ·  Report

    casnt conect to irish tv

  • Daniel Lau Lau commented  ·   ·  Report

    I can't start the vpn on my new computer

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Bader, Please make sure to use the VPN credentials sent to you via email. Your client area login is not your VPN login.

    @Peter Woo, It seems you entered the IP instead of the host name. Please make sure to enter the host name from your VPN account email connecting to which you will get your Dedicated IP.

    @Tom, Please contact us via live chat and you will be assisted remotely to resolve the issue. You may also try by disabling the firewalls of the antivirus, operating system and router.

    @Jonathon Lewys, your suggestion has been forwarded to the Management.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Tom McGill, Please login to your client area on our website and check in "My Emails", your VPN account details have already been sent.

    @Heather Dews, Please submit cancellation form your client area and you will be assisted accordingly.

    @DAvid Evans, Please contact us via live chat using www.purevpn.org and you will be assisted. We are sending you an email too in order to assist you.

    @Emily, assisting your personally via email.

    @Richard Gamble, Please login to your client area using http://billing.purevpn.com/clientarea.php and you will get all details. You may also join our live chat for any assistance.

  • Penarthian commented  ·   ·  Report

    I love your service. I am also subscribed to HMA and much prefer the simplicity of your connectivity tools and the bandwidth/speed I get from your servers.
    Thanks!

  • Tom McGill commented  ·   ·  Report

    I have paid for my subscription but the software will not recognize my username and password. I have tried resetting my password.
    Please advise.

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