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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Andy Smyth commented  ·   ·  Report

    Always getting 0 kbps on Ireland Server, terrible service... what am I paying for?

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @tzehui Thanks for contacting us. It is to inform you that your account was disabled due to breach of policy. We have already sent you an email about the same.

  • tzehui commented  ·   ·  Report

    why my account disable

  • aaron commented  ·   ·  Report

    I'm on a month to month non recurring subscription. Seems like I have to wait for the verification process followed by a new username and password everytime I renew. This is too inconvenient I will not be renewing again.

  • maxime commented  ·   ·  Report

    Hi,

    Here my comments :
    1/ Could you please create a retina application for the new apple macbook pro ?
    2/on the server selection tool, refresh automiticaly the text box and delete the process button. we are in 2014 :)

    regards.

  • Finn commented  ·   ·  Report

    It would be really great to have access to a server in Denmark. I see you have Sweden, but not Denmark.

  • AKINOBU HAMADA commented  ·   ·  Report

    Please tell me how can I use PureVPN on android.
    I have tried download App but I could not install it on Galaxy S3.

  • Daniel Halpern commented  ·   ·  Report

    VPN says it's connected but sites are still blocked, cannot "disconnect". Have had this problem before, VPN connects instantly but is not realy connected. Thanks for help!

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Don Berendsen We apologize for the inconvenience. We have forwarded your request to the concerned department and you will be updated soon

  • Don Berendsen commented  ·   ·  Report

    Hi,

    Is there anyway to stop that very annoying flashing ad at the bottom left corner of the PureVPN window?

    Regards,

    Don

  • Don Berendsen commented  ·   ·  Report

    Hi,

    Is there anyway to stop that very annoying flashing ad at the bottom left corner of the PureVPN window?

    Regards,

    Don

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @xpurchase Thanks for contacting us. It is to inform you that currently we are offering kill switch feature with our Windows Client only. Regarding disconnection issues please try switching between protocols and servers if issue persist please join us via live chat and we will guide you there accordingly.

  • xpurchase commented  ·   ·  Report

    I recently saw the new addition of the "Kill Switch" for Windows. Is there a Mac Version in the works? If so, do you have an ETA? purevpn client disconects freqently without any notice. The only notice i get is if the client does not make a connection up start up or switching servers.

  • David Coombes commented  ·   ·  Report

    i have tried to open purevpn on another computer using my username and password and it states that the combination is wrong. i shut down my other computer in case of conflict.
    is there a way of restting my password? then I can try again.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Piotr We are sorry for the inconvenience. Please join us via live chat available on our website and we will guide you there accordingly.

  • Piotr commented  ·   ·  Report

    Currently unable to connect, so little annoyd... thanks, piotr.

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