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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @David Eastwood Please delete the software completely even form the Program Files (*86)/ Program Data and then restart your system. Then download the software again and then try and share the results with us.

  • David Eastwood commented  ·   ·  Report

    purevpn keeps closing with this error

    An unhandled exception has occurred
    balloon tip text must have a non-empty value

    can you help?

  • Bob Murrow commented  ·   ·  Report

    I would very much like it if the Mac package would do what the Windows one does. In particular restart VPN if dropped during a download automatically.
    Thanks
    Bob

  • Rajesh Nair commented  ·   ·  Report

    Hi there
    How do i change my password to acess the VPN? I currently have the password that you sent me but it is difficult to mremember and I want to change it to something more manageable. Can you tell me how to do this please? Thanks
    Rajesh

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @david benizri Please make sure that you are using the username and password sent via email having subject "PureVPN [Annually Unlimited Plan Account] ***" You may also find that email in your Client Area My Emails section.

  • david benizri commented  ·   ·  Report

    I could not authentify when launching on mac osx for the 1st time

  • Brian Rasche commented  ·   ·  Report

    I would be nice for the menubar icon to show connection status. Connected/Not Connected would be a good start. Connection location would also be nice, maybe even connection speed.

  • alex gee commented  ·   ·  Report

    Please advise as I am having problems with the dialer as there are always a message of error and unable to use Pure VPN client

    Username: purevpn0s61279

  • junnel commented  ·   ·  Report

    hi! i just purchased your vpn and it is really excellent.the best vpn ive tried so far.and i will continue using your vpn... this is the best vpn of all!

    keep up and God Bless!

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Ronald Gray, Please retry by switching between servers and protocols and then let us know the error / issue in detail and we will assist you, for sure. Best would be to contact us via live chat on our website.

    @John Cook, if you have dedicated IP then make sure to connect from only one system. If you are usig dynamic IP then use secure DNS option (use DNS as 8.8.8.8 ad 8.8.4.4) and then share the reult with us.

  • John Cook commented  ·   ·  Report

    Cannot use internet when connected to PureVPN. What gives?

  • Ronald Gray commented  ·   ·  Report

    I have nothing but trouble with thius VPN getting connected since I joined yesterday. I can not connect today after many attempts. If this persists I will take action.

  • Jonathan commented  ·   ·  Report

    trying to set up my new laptop with windows 8

  • dendita commented  ·   ·  Report

    why , ,y account is disable , why ... please i already pay for it , then why in the swich ?? why ?

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