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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @erika Thanks for contacting us. Please try connect VPN with server address hulu.purevpn.net that will resolve your issue. Also, if you are connecting VPN with Purevpn Windows client please go to dashboard tab of your client software and select hulu tv watching from "Purpose or Country" tab then connect VPN access hulu and share the results with us.

  • erika commented  ·   ·  Report

    I'm using the three day trial for your product and I just wanted to let you know
    that Hulu denys me watching access even though I'm connected to a US server.
    I'm not complaining, just wanted to let you know. ^_^

    The main reason I would use your product is streaming sites like Hulu when I'm
    outside the US. Hulu tells me that I'm trying to access
    it from outside the country. This isn't true. I can see that I'm connected to a
    server in the US. So I guess they've gotten smart and have started blocking
    servers.

  • chie tanabu commented  ·   ·  Report

    please, help me.

    it can't connect at all

  • sasan commented  ·   ·  Report

    thanks

  • chie tanabu commented  ·   ·  Report

    here in shanghai. I can't not connect.
    please give me some advise what to do

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @panos Please share with us if you are unable to connect with Romanian Server or you are unable to access Romanian contents while connected to Romanian Server.

  • panos commented  ·   ·  Report

    hello please see the romanian servers the last 2 days they are not working at all and i canot go inside the sites that i want.thank you

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Akshay Wadegaonkar Thanks for contacting us. You are suggested to configure VPN manually following the tutorial steps below on your Mac and share how it works manually.
    Please try both protocols i.e. PPTP / L2TP and choose the one which works best with your ISP.

    http://www.purevpn.com/config/mac/pptp.php
    http://www.purevpn.com/config/mac/l2tp.php

    Server List: http://billing.purevpn.com/pptp_l2tp_hostname_list.php

    Please configure VPN manually and share the results with us. You may also join us via live chat from our website in case of any other assistance.

    Thanks,
    PureVPN Support Team

  • Akshay commented  ·   ·  Report

    Dear VPN Folks,
    I was very excited when I first started using my PureVPN service a week or so ago. Unfortunately, ever since that I have been experiencing constant system hangs, freezes, Finder crashes and Safari/Internet timeouts. Initially, I looked at every possible problem on Apple communities and have fixed each and every issue that may be pertaining to everything else in Mac. I have now confirmed that it's only when PureVPN is running. It doesn't happen when the VPN is not running! Do you have any possible solutions to this or intend to help me out in any way possible please? PureVPN is running fine on my iPhone and iPad. Trust me, I have done some serious and extensive checks about this! I would appreciate your help here.
    Thanks
    Akshay

  • juan commented  ·   ·  Report

    I cannot connect, please your help. it gives me an error 806. please your help.

  • eXa commented  ·   ·  Report

    nejdloveca

  • eXa commented  ·   ·  Report

    eXa

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Anthony Our Live Chat is currently under maintenance and it will be fine within few hours at max. regarding your VPN connection, please share with us what error you are getting and which operating system you are using, and we will assist you accordingly.

  • Anthony commented  ·   ·  Report

    The 'Live' chat is not very live, as no one responds.
    Anyway, I cannot log on to my VPN.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Jason Thanks for contacting us. Please share which device / operating system do you have and we will guide you accordingly. Regarding disconnections please try switching between protocols i.e. PPTP / L2TP and servers. You may also join our live chat from our website if you need any other assistance.

  • Jason commented  ·   ·  Report

    How about auto-reconnect on disconnect??

    Its annoying when it disconnects and i don't even realise.

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