I request again a simple feature: put the list of proxies in some sort, ANY SORT, of order other than random!!!

It would be nice if there were some confirmation that the VPN is actually shielding your traffic. Even a link to a site to test it would be good

I tried to connect to Denmark but when I check IP its in Portugal

Connection interface not friendly to first time user.
The window does not size fully to see activity at bottom of screen.
The error messages are only displayed briefly.
There is no integrated help/reference documents.
For instance, it is not clear how to use with my browser.
I am assuming that once connected all my email and browser communications are being encrypted as they are sent from this computer.
I will go back to the website and study up.
But would be useful to have this type of FAQ and first steps integrated into the Connection window.

Best,
Mike

Hi, since you updated the VPN on my Android Minix box I cannot connect to catchup TV in the UK,
the server says I'm connected to the UK but the country says I'm in Spain so the UK server says I am not in the UK, how can I fix this,

thanks and regards,
John A McWilliams

this has been a nasty experience i think iwant to just get my money back

Hi,

Can I take a information about new soft for mac osx 10.8.5 when will be have the same ability like windows version?

Best Regards
Robert

@stephane Please contact us via Live chat available on our website and we will guide you accordingly.

@gordon - It is to inform you that we have checked your account and it is working fine at our end. Please enter username and password manually instead of copy paste and make sure that there should not be any space in username and password. Please follow the below steps to get your VPN username and password.
1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check your account details email for username and password

@Michael - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

you suplied me with a pass word that is not accepted and also my own password is not accepted. it has take eight hours and still no service will you help please.

As soon as I connect PureVPN I can no longer access anything. My internet basically stops. I cannot download anything, I can not access basic internet sites, I can't play videos. Everything basically stops. What is the point if I can't access anything? If this is the product I expect a full refund.

your vpn does not work. I have selected the french VPN you provide to be able to look TV channel from abroad, and I can't as all tvs send messages that I cannot view the progams as they are only available from France

I can't get this installed on my MacBook Air or my iPhone or my iPad, I have been trying for two days, and your tech support is worse than useless.

@Someone... Sorry for the inconvenience. Could you please try to connect VPN by switching protocols i.e pptp and l2tp and please join us at our live chat so we will assist you accordingly

@Garth Wright - Could you please share with us your operating system and where are you located so we will assist you accordingly moreover you may join us at our live chat for further assistance.

Um excuse me YOUR VPN SUCKS IT IS SO SLOW WHAT GOES IN IS 369 AND WHAT COMES OUT IS 5 WHAT THE HECK!!!!!!!!!

I just signed up. Paid. Downloaded purevpn, went to dashboard, tried to connect, and nothing happens. Quite disappointed.

@Robert Brody - Please join us at our live chat and we will assist you accordingly.

My NAT Firewall is now enabled, but my Web Connection is inactive.