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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Claire Fahy - Thanks for contacting us. In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

  • Claire commented  ·   ·  Report

    I just bought this package and it won't even connect to any thing in the US. I am currently in Japan trying to watch US Tv. I am not sure what i did wrong, but if i can't figure this out I am going to cancel my order. it should not be this complicated.

  • Ralph Li commented  ·   ·  Report

    Hi PureVPN Team,

    I'm a yearly subscribtion customer, and don't know why recetly your links in China is extramely slow, any suggestion to enhance it?

    Thanks and best Regards

    Ralph

  • Serge commented  ·   ·  Report

    Hi,
    Show error logs in a pop-up otherwise we don't notice that an error occured.
    There's also no way of looking at log history.
    Regards,
    Serge.

  • Fran Vertedor commented  ·   ·  Report

    Hello, I just wanted to say thank you for a fantastic service and for adding Spain to your locations.
    Also, the software for Windows is very good. the web protection works very well and the Split Tunneling functionality is great, although it's still a bit rusty.
    We recommend your services to everybody. Thank you.

    Fran

  • Jesh commented  ·   ·  Report

    Dear sir:

    My one month account is over, I would like to cancell my account,,or you cancel it for me , I cannot find where to cancel it, my email way2009and@gmail.com,my ID :purevpn0s269320

  • logan commented  ·   ·  Report

    I realize that the killswitch is still in beta, but it really doesn't work very well. This would be a great product if the killswitch was reliable, but its risky to use without it, because if the server I am connected to drops for any reason or I manually disconnect, then my true ip address and info are instantly exposed. I hope you manage to get the killswitch situation nailed down and offer an update in the very near future, because as a customer, without it, I feel unconfident that I am totally anonymous whilst surfing online.

  • Hengky commented  ·   ·  Report

    Hi,

    I am trying to watch BBC via iPlayer. I have connected to UK server, but I am still getting this message:

    BBC iPlayer TV programmes are available to play in the UK only. Find out why.
    If you are in the UK and see this message please read this advice.

    I noticed that my IP address changed to 162.246.187.49
    and by checking using www.iplocation.net, it stated that the IP is from USA.

    Could you advise please?
    Thanks.

  • sweetic commented  ·   ·  Report

    I have all of the PPTP line is not connected, I have a few computers, but the problem still exists, and the phone is not connected. PPTP is very fast, and now the L2TP is too slow. On your official website said that in addition PPTP, l2TP connections, also provide IPS connections, but I couldn't find it.

  • Sam Crew commented  ·   ·  Report

    Admin rights will not function in Windows 8

  • thanh commented  ·   ·  Report

    I just signed up with Purevpn 1/2 hr ago. Download software, opened up tried to connect, but nothing happened. I see at the bottom the message showed please install tap driver to openvpn. Please advice

  • Terry Stevens commented  ·   ·  Report

    I occasionally get this pop up error:

    An unhandled exception has occured.
    Balloon tip text must have a non-empty value.

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