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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ Chris - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly.

  • Edward Rho commented  ·   ·  Report

    Netflix does NOT WORK

  • Guido Nekes commented  ·   ·  Report

    Hi Support-Team.

    I tried the Split Tunneling feature and it doesn't work on my side.
    I tried/added Chrome browser and restarted the purevpn client. After that i
    started Chrome with the 'launch' button. Then i checked my ip with the help of the browers
    and it shows me my not hidden ip and i see now traffic going over the vpn connection.

    I can't see what i could have done wrong. Have you any adice for me?

    Thanks in advance
    Guido

  • Dodo commented  ·   ·  Report

    Fucking nice VPN
    So Good & Very easy to setup and use
    reasonable pirce offer

  • Ash commented  ·   ·  Report

    I have not been happy with your service for some time now and want a full refund for the time remainging on your service. I have service remaining until end of July 2015.

    Thanks

  • Jeffery Dowell commented  ·   ·  Report

    Hello -
    I am a new user to the Mac OSx PureVPN client and I would like to provide the following feedback:
    1. The menu bar at the top of the screen where the PureVPN applet resides needs to change color or shape to indicate connected or not connected.
    2. It would be great to have the split-tunnel functionality available on the Mac OS version of the PureVPN client as well.
    Thanks!

  • Chris commented  ·   ·  Report

    Hi,
    My VPN connection seems to drop every two minutes, not matter what country I choose.
    Any suggestions?
    -Chris

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ de Jong Cornelis - Please open PureVPN software with admin rights and then add app in Split Tunneling. You may also join us on live chat from our website.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ QINYIYANG - Thanks for contacting us. In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

  • QINYIYANG commented  ·   ·  Report

    Excuse me ,Why i can not look youtube or facebook

  • Murat Dervisoglu commented  ·   ·  Report

    I can not logon on to any vpn while I am in china

  • Gershwin commented  ·   ·  Report

    Hi, I cant use my VPN .. my account is purevpn0s288143
    can u help to solve this problem?

  • Jay Dean commented  ·   ·  Report

    Hi i've been requested to send in some feed back from this connection - as there are issues here... (i connected this morning and have returned back to this control panel and found out the connection has closed without notice)

  • Jason commented  ·   ·  Report

    FYI - with smart DNS the following channels do not function.

    1. None of the three disney - I receive an unavailable error to try again later.

    2. CNBC works but the live feed does not work.

    3. ABC News app doesnt work at all - like disney it reports "Unavailable try again later).

    4. PBS works but PBS kids does not.

    This is an FYI. Thanks J

  • fred commented  ·   ·  Report

    why my account forbidden? Not working since 09 Aug

  • Kathy commented  ·   ·  Report

    This is TERRIBLE! It takes forever to connect, if it even decides to connect, and then
    it just dumps the connection with no reason, no explanation, nothing.
    All of a sudden, everything stops working, and that is how I find out.
    This is absolutely unnacceptable. I want my money back.

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