Your general feedback here
AdminPureVPN
(Product Team, PureVPN.com)
shared this idea
AdminPureVPN
(Product Team, PureVPN.com)
responded
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Cliff Bower
commented
Hi,
Can't get my VPN to start working on my new pap-top. Was originally getting "TLS handshake failed" message, but now getting "Authentification failure".
Can you help?Rgds,
Cliff. -
James Cummings
commented
My 1st impression is notgood. Your server speeds are very inconsistent. What is the refund policy?
Kind Regards,
James Cummings -
Gina
commented
Service seems very slow, 1 Kbyte/sec. I was very happy with PureVpn last year, bought a new computer and could not reach your website, so I had to use a different company. Today I decided to try Pure VPN again, and there is no way to choose to connect to fastest server, which was positive before. Not sure if this is why there is no audio when making prepaid skype calls
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Ron Lee NA
commented
I live in France & UK so only need "Pure" sometimes., a month now and again. What is the easiest way to re- subscribe for a month?
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AdminPureVPN
(Product Team, PureVPN.com)
commented
@john Thanks for contacting us. Yes, you can use our service in your second house. You are suggested to send us an email at enquiry@purevpn.com and we will resend your account details.
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john
commented
Hi next week i am moving to my second house for two months can i use my purevpn on my desk top there it is in spain and i have lost my log in details
john
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sio chi hang
commented
my account has been very slow recently, please check for me pls
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Josh Davis
commented
I need to get my user name and password
also i need to download this for my iphone -
GuoHu
commented
I can`t open youtube with newest windows app when connecting.
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Eric
commented
Hi,
I got an IP Address problem.
I'm playing a Japanese Online Game which need a Japan IP Address, but when I conntected to the Japan Fastest Server, it shows the USA IP Address.
So how could I use the Japan IP Address?Regards,
Eric
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AdminPureVPN
(Product Team, PureVPN.com)
commented
@Wayne Janisse Thanks for contacting us. You are suggested to join us via live chat from our website www.purevpn.com or send us an email at enquiry@purevpn.com and we will assist you accordingly.
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Wayne Janisse
commented
It would be nice if you could talk on the phone for support. I'm a new customer and I am having problems setting up to run through my router. I have it set up on my mac but want to cover my whole house.
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AdminPureVPN
(Product Team, PureVPN.com)
commented
@Anton Thanks for contacting us. Please share which device / operating system do you have? You may join us via live chat from our website and we will guide you there accordingly.
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AdminPureVPN
(Product Team, PureVPN.com)
commented
@Jacky Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.
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AdminPureVPN
(Product Team, PureVPN.com)
commented
@Willia Scott Thanks for contacting us. Please share which device / operating system do you have? Also, please try switching between protocols i.e. PPTP / L2TP and servers then try connect again and share the results with us.
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Willia Scott
commented
Programme keeps disconnecting.
Why is this? -
Jacky
commented
install
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Anton
commented
Hi ,
since few days cannot connect to romanian service. Program shows me alert that "Server not availabele try again later or check the settings " -
AdminPureVPN
(Product Team, PureVPN.com)
commented
@ Edward Rho - Please try to connect with our US servers and then check. You may join us on live chat from our website so we will guide you accordingly.
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AdminPureVPN
(Product Team, PureVPN.com)
commented
@ Guido Nekes - Please remove all apps from Split Tunneling then clear browser cache and add in ST again and launch the app again from ST and then check.