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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Simon commented  ·   ·  Report

    Hola. In the Users Forum there is a document "How to activate SmartDNS on Windows" (using PureVPN Client).

    Step #1 says "Open the PureVPN dialer and click on the SmartDNS option on the left hand side".

    Well mine doesn't have that option - what to do?

    Thanks!

  • Giovanni Tirloni commented  ·   ·  Report

    Guys, PureVPN rocks (specially the IKEv2 servers for my WP 8.1 phone). May I suggest a redesign to the application look? It feels too flashy.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @john Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also please share which operating system you are using and we will assist you accordingly.

  • Kristina Henkel commented  ·   ·  Report

    Please make the signing up and downloading process more user friendly. Imagine every single one of your customers as an elderly person learning your program for the first time.

    Thanks!

  • john commented  ·   ·  Report

    your sevice keeps disconnecting every 20 seconds do you a fault as it has been faultless up till now

  • zongbo commented  ·   ·  Report

    Network speed is slow, I want a refund, please tell me what should I do!

  • neutronizer commented  ·   ·  Report

    VPN is disconnecting very often, does not mather on what server i am connected to, been like this for 2 weeks now. Fix asap or i will change provider.

  • Amanda Mijangos commented  ·   ·  Report

    Under nrmal sircumstances I am a very positive and happy person, however I am VERY FRUSTRATED with you service.
    for several weeks I have unable to access HULU, and today your chat system was not working or working slow. My renew time is very near, and if I cannot access Hulu by then will not renew and find some other VPN services.
    I would appreciate your help in this matter.
    Amanda

  • deng commented  ·   ·  Report

    Dear sir, i found that i could not use the purevpn in my andriod phone, while i could not update the app. please advice me

  • s commented  ·   ·  Report

    ip address not hidden on explorer and firefox.

  • s commented  ·   ·  Report

    couldn't help

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @sio chi hang Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers, and then share the results with us.

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