@andrew. Please follow the link given below if you are facing the disconnection issue. Also if still the issue persists then you are requested to join us via live chat and we will assist you there.

https://forum.purevpn.com/forum/support/troubleshooting/89215-disconnection-issue

@john sparks Please follow the steps given below in order to access UK sites, then try again. Also share the results with us.

1: Open VPN client software
2: Go to Personalized selection tab
3: Then select Browse all servers
4: Select UK and connect from there

@john sparks How may i help you?

@ubaid You are requested to join us via live chat and we will assist you there

@Melvin It is to inform you that we have already sent you the account details at your email address, kindly check your email inbox, spam and junk folder for a email of subject " PureVPN [Annually Unlimited Plan Account] *** ". Moreover you can also find this email by logging into your client area by following the steps given below.

1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check your account details email for username and password

@Derryn Please try connecting with server address au-tv.purevpn.net then try to access the mentioned webpage. Also if you are having speed issue then you may follow the link given below.

https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

@April Chan Please try connecting with server address vlus-cn.purevpn.net then try to access Chinese websites. Also share the results with us.

@2640589164 You need FREE Trial!!
Please send an email to enquiry@purevpn.com and your FREE PureVPN account details will be in your inbox right away. Currently we do not offer Free service though.
Could we expect a "Like" on Facebook or "Tweet" in favor of PureVPN against this Free Trial?
Remember, this is not VPN - This is Internet Freedom!!

@Darrick Wilmers It is inform you that you can not configure PureVPN on PPPoe but you may configure it of your router supports PPTP protocol and if it is not working as a modem.

@Jeff Please follow the link given below if you are facing slow speed issue, then try again. Also share the results with us.

https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

@Bridget Please share which device / operating system do you have? Also, share your purpose of using VPN and we will give you detail setup instructions.

@JK MENEFEE Please share with us on which websites you are getting these issues so we will check them and will guide you accordingly

@Dick Elberse You are requested remove the PureVPN details once from your VPN app, then enter it again and check the option remember me. Also then you may go to network Preferences and enter the account details there to. Then check again and if still the problem persists then you may join us via live chat. Regarding the iphone app issue it is to inform you that our technical team is working on the app and it will updated shortly, till then you are suggested to configure VPN manually by following the links given below.

http://www.purevpn.com/config/ipad_pptp/
http://www.purevpn.com/config/ipad_l2tp/
Server list may be viewed at http://billing.purevpn.com/pptp_l2tp_hostname_list.php

@Marco It is to inform you that our Italian servers are working fine. Please share with us the exact error you are getting when connecting with the mentioned servers. Also you may try connecting these severs by switching protocols i.e PPTP/L2TP, then try again and share the results with us.

@KAWTAR How may i help you?

@Karafom It is to inform you that we have sent you the account details at your email address, kindly check your email inbox, spam and junk folder for a email of subject " PureVPN [One Month Unlimited Plan Account] *** ". Moreover you can also find this email by logging into your client area by following the steps given below.

1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check your account details email for username and password

@shafeeq You are requested to join us via live chat and we will assist you there regarding VPN.

its a joke half the time the vps does not even work. i dont need it for a lot so when i do need it i would like for it to work. you cant even stay connected long enough to watch a full episode on netflix.

Hi Pure vpn.Can you help please,I am having a problem.I tried chat but it does not seem to work.My friend is also having the exact same issue.I and she have tried on differant computers and the same problem exists.If i or she tries to connect via aoutomatic or the LP2 connetion to UK fastest it will show connected but if i or she tries a uk www it says not in uk.the only way to use a uk www is to connect via "uk tv" and click on the map. previously i / she had it set up to connect automatically and it was great.using the map system it seems this is not possible.i also just tried to connect to usa while here in canada and it won't connect either . i know the uk connection is happening to myself and someone else on seperate computers and seperate accounts. please help. it seems tohave started in the last 3 weeks . thank you john sparks gjsparks@gmail.com

Hi Pure VPN,