@Michael McGahan - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

@Daryl - Kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

Please follow the below steps to reset your VPN password:
1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
2. Enter your registration email address and password to login to Client Area
3. Goto account details
4. Click on change password
5. Click on change VPN password
6. You will receive an email with token No so enter your token No and click verify
7. Then enter your desired password
8. Click save changes

@sam - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

Connection to Australia is really shit you need better speeds it's impossible to do anything. Also one of the servers (Brisbane I think) seems to have been exposed, sites know I'm not really in Australia when I'm connected to it. Please fix this, it's a bit useless otherwise.

Smart DNS does not work, i previously requested smart DNS for Bein SPorts connect for MENA region, can this be done?

Hi,

When connected through pureVpn I find page loading is slower. My browser sometimes freezes which doesn't happen when not using the program.
I also wanted to be anonymous so that I could download movies from places that don't normally supply to New Zealand. No Go..
I've even used other servers and still no go.

I think your product is not suitable for my computer and would like to terminate our agreement. I do not wish to subscribe further. When this payment runs out I wish to cancel.

Regards
Michael McGahan

Program works well but what is with the pop up that asks for my password. Is it not enough that it is entered in the dashboard. It's not like I can change my password to soemthing that is easier to remember so I am continually having to look it up. Please get rid of that annoying password pop up.

Hello there,
after a few minutes watching Italian TV abroad, the signal stops and the message that since I am not Italy I cannot watch the tv appears. It seems your are jumping from an Italian server to one of a different country or that the tv channel identifies your servers and cuts the signal.
Please do something.
Regards,
Umberto Uccelli

@james huang - Please share with us the error which you are getting while connecting VPN and also share with us your operating system so we will guide you accordingly. You may join us on live chat from our website as well for assistance.

@Jing - Please share with us the error which you are getting while connecting VPN. Also please share with us your operating system. You may also join us live chat from our website.

@howie - You are requested to please follow the below links to configure VPN on iOS.
http://www.purevpn.com/config/ipad_pptp/
http://www.purevpn.com/config/ipad_l2tp/
Server List: http://billing.purevpn.com/pptp_l2tp_hostname_list.php

@Abdullah AL Mamun - Could you please share with us the issue which you are facing while using our service so we will assist you accordingly and resolve your issue. Also you may join us on live chat from our website.

@belinda - P2P/ Filesharing is allowed with our service on the below mentioned shared servers. Brunei, Belgium, Bulgaria, Denmark,Estonia,Moldova, Norway, Panama, Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany, Russia, Sweden (via US)”

@John Nielsen - Could you please share with us your issue in detail which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

@George Lo - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

I find connections aren't nearly as long as they used to be, I CONTANTLY have to KEEP RE-CONNECTING!! This is TERRIBLE, LIFT YOUR GAME!!

@ronni - You are requested to please try switching between servers as we offer multiple servers. Also you may join us on live chat from our website so we will guide you accordingly.

how come i cant connect?

Hi -

I've been using PureVPN since the weekend and it was working very well for the first two days, but not working yesterday and today.

After verifying my username and password, my purevpn says it has been connected, but I can't connect to any website. Out has about 60 kbps, while In has at most 1kbps, and nothing works when I open the browser.

Let me know if there's any setting I need to change. Thanks a lot!

Best,
Jing

purevpn on iPhone is unstayble,always cannot connect.
when i want to connect a server, it will takes long time.