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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Calvin Y.H. Sung - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

  • Balaji Dorani commented  ·   ·  Report

    VERY DISAPPOINTED:

    Spending all my time tryng different servers to improve VPN speed (unsuccessfully)

    Getting ridiculously slow speeds and multiple connection drop outs.
    I am in Spain trying to watch UK TV programms on a 8mbps Spanish Movistar connection.

    When logged into PureVPN my connection speeds drops to 50 kbps and makes video/streaming impossible to watch live

  • eddo commented  ·   ·  Report

    welcom Back

  • guopengfei commented  ·   ·  Report

    may I use it in several different device at the same time? for example at the pc and my andriod phone?

  • nizar mungur commented  ·   ·  Report

    Dear Sir
    After renewing my licence I don't seemed to get any bandwith at all, could you let me know why,the (in is 0 KBS and the out seemed to be going into thousand of KBS )
    Hope to hear from you soon
    Thanks

  • Toso Malemodo commented  ·   ·  Report

    Hi there. I noticed that if you leave the smartDNS feature active for a long time, in the end you are gonna loose the link with those dns... Basically you won't be able to activate them with the green button in the interface (unresponsive), and you are forced to go under the internet options of the OS to manually switch to the normal dns. So it may be useful to add a button to "reset the dns to the previous one" in case navigation become unresponsive for the reason above. good day,
    Toso Malemodo

  • mor commented  ·   ·  Report

    ok

  • ben palomino commented  ·   ·  Report

    Had problems getting PureVPN to work on mac/osx. Tried several different support executives, and never resolved.

    Finally - Bazel (Kasper on chat) was able to get me functional. He saved you a customer, as I was planning on cancelling sub, and getting refund.

    Thanks,

    ben

  • Lachlan commented  ·   ·  Report

    All servers keep disconnecting.
    Sometimes after 1 min, sometimes after 5 or 10.
    This defeats the purpose of trying to mask my location when downloading as it reverts back to my standard ISP defined IP.
    Why am I paying for anonymity when it can't be guaranteed?

  • Joshua Novess commented  ·   ·  Report

    It would be really great if purevpn would automatically reconnect if the connection is lost so that downloads don't become visible to the people I am paying purevpn to hide me from.

  • sergo commented  ·   ·  Report

    11222

  • DAVID PROSSER commented  ·   ·  Report

    Hello, I received an email supposedly from you stating that my account had a verification problem and that you needed my credit card info sent to an email address or that you would suspend my account in 24hrs. Was this a real email sent from VPN or is someone fishing for information? I will await your reply. Thank-you. David Prosser

  • Luke commented  ·   ·  Report

    Hi there

    I have an issue with PureVPN sometimes disconnecting without me knowing. This leaves me exposed. Is there anyway to set up PureVPN so that it auto reconnects?

    An auto reconnect actually doesn't resolve the issue, because if someone like Maverickeye is collecting IP addresses for piracy cases, it would only take 1KB of my true IP to incriminate me.

    How do I prevent this?

  • ffaaez commented  ·   ·  Report

    dffdffdfdfdssdfdsdssd

  • c crossing commented  ·   ·  Report

    hello, can you please advise me of my account password as i have forgotten this
    Thank You

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