If customers begin having an issue, it would be nice to easily check to see if there is a known issue going on. There is an issue PureVPN is currently be worked that I only found out about once I chatted with a 2nd Help Desk person. First one didn't volunteer that information. Before calling however, I struggled to figure out if it was an issue on my end, only to find out I was wasting my time. If no portal can be provided, an email informing customers that there is an issue being worked would be very helpful.