you have so many options for countries and servers, but it's impossible to know which is the best one. Since the most recent upgrade, I gotta say that I give your service 2 out of 5. It logs on to whatever the server is... sometimes... often kicks me off the server... I try to find another country to log on with, but I don't know which one will ever work best in the country that I'm visiting... it seems to be working... no no... I get dropped again... oh... there's that little circular icon in the bottom right corner that shows that I'm not properly connected... let me try another country... Hey! cool! It's now saying "fetch my VPN ID" in the bottom right corner. I guess I'm finally connected. *... no... got dropped again... also, your service staff, while friendly, doesn't actually seem like they really know what they're doing about 55% of the time... I've purchased a 5 year plan, but I'm thinking about saying "****" and trying something with a better reputation... it's too frustrating using your system.