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AdminPureVPN (Product Team, PureVPN.com)

← PureVPN Ideas - Share Your Valuable Ideas and Suggestions

My feedback

292 results found

  1. please add disable lan network option on next update.

    1 vote

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    2 comments  ·  PureVPN - Windows  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    Thanks a lot for your suggestion.

    To help me better understand your requirement, Can you please share more details. Why do you need this feature and how would it benefit you.

  2. Streamline the resetting of the Kill Switch to regain internet connection

    22 votes

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    6 comments  ·  PureVPN - Feature Request  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @gg, its available in Mac but only for limited protocols. Specifically: L2TP, PPTP and IPSec.

  3. you need to make it not automatically connect at startup. there are times when I want not to use the app.

    1 vote

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    1 comment  ·  PureVPN - Mac  ·  Admin →
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  4. please increase the client area password maximum limit. 12 characters is too short. Other sites allow me to have a pw with 16 characters

    4 votes

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    completed  ·  3 comments  ·  PureVPN - Feature Request  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    Password limit has been increased to 16 characters upon your request.
    Please keep on sharing ideas that will help us improve our services and processes. Thank you again for your valued input.

  5. It would be great for PureVPN to have a service status page which shows if servers are experiencing problems.

    2 votes

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    1 comment  ·  PureVPN - Feature Request  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    Hi,

    Thank you, we always appreciate innovative ideas for the progression.
    Your suggestion is very interesting and we are going to study it thoroughly & decide on the best way for implementing this.

    For the betterment could you please help us with more information so that we may embed a surpassing "Status Page"

    I am also attaching few examples for you to suggest, please have a look.

    - https://www.apple.com/support/systemstatus/
    - https://www.google.com/appsstatus#hl=en&v=status

    Please keep on sharing ideas that will help us improve our services and processes. Thank you again for your valued input.

  6. On start of purevpn, connect only to servers in a selected country. Eg. USA only.

    18 votes

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    1 comment  ·  PureVPN - Android App  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    Hi,

    Could you please answer

    1) May I know the name of the device on which you using PureVPN?
    2) Are you sing the "Quick Connect" option?

    Try the following DNS settings if you are using any mobile device.
    1.1.1.1
    Follow the suggestions mentioned in the link given below on how to change the DNS settings:
    https://support.purevpn.com/how-to-activate-google-dns-on-android

  7. Prepare for big changes and new protocols.

    2 votes

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    0 comments  ·  PureVPN - Feature Request  ·  Admin →
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  8. Netflix Japan

    4 votes

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    completed  ·  2 comments  ·  Your Suggestions for 2019  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    Hi,

    Thank you for choosing PureVPN for your desired VPN needs.

    Only Netflix US is working with our services at the moment on Windows, MacOS, iOS, and Android.
    However, our R&D team has been working to provide the solutions by adding regional based servers to our valuable customers. You will be updated via email as soon as we have an update on this.

    Your loyalty to PureVPN is highly appreciated and so is your patience.

  9. Hi, may I suggest to include Netflix for other countries, such as Canada, France, Italy and Spain, I think they all have good series, movies

    2 votes

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    1 comment  ·  PureVPN - Feature Request  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    Hi,

    Thank you for choosing PureVPN for your desired VPN needs.

    Only Netflix US is working with our services at the moment on Windows, MacOS, iOS, and Android.

    However, our R&D team has been working to provide the solutions by adding regional based servers to our valuable customers. You will be updated via email as soon as we have an update on this.

    Your loyalty to PureVPN is highly appreciated and so is your patience.

  10. GUI Improvements

    37 votes

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    completed  ·  1 comment  ·  PureVPN - Android App  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) supported this idea  · 

  11. Your general feedback here

    1,022 votes

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    4955 comments  ·  PureVPN - Windows  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Riccardo Vaghi Could you please join us on live chat at our website, so that we may assist you there in real time.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Daniel Sorry for the inconvenience. Please follow the suggestions from the guide http://support.purevpn.com/my-vpn-disconnects-after-every-few-minutes-what-should-i-do in order to prevent from disconnection.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Pablo Torregrosa Páez Please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573-how-to-turbo-charge-your-vpn-speed-?t=485115 in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @erick Sorry for the inconvenience. It seems that you did not receive our reply. Kindly check your junk and spam etc folder as well. You may also join us on live chat as well for real time assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sandra - Could you please share with us the issue in detail which you are having so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eric - It is to inform you that our service is working fine in China as we have lot of satisfied customer in China who are using our service. You may also join us on live chat from our website for further queries.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anna We really apologize for the inconvenience. Kindly try to connect VPN again making sure that there is no spaces in either username or password, and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Grant It is to inform you that we are working on this feature and it will be available soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Samuel Vanneste Please join us on live chat at our website so that we may assist you there in real time.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @moha - Please share with us your issue in detail which you are experiencing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @shankar - Could you please share with us the issue/error in detail which you are experiencing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ron Neilson - It is to inform you that our team is already working on it to launch the client of MAC for OpenVPN like we integrated OpenVPN with our Windows software.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Balaji Dorani - Please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573 in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @guopengfei - It is to inform you that we offer 5 multi logins so you may use your account on 5 devices simultaneously.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @nizar mungur - You are requested to please try switching between protocols i.e PPTP/L2TP and also switching between servers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Toso Malemodo - Thanks for your suggestion. Your suggestion has been forwarded to concernded department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Joshua Novess - It is to inform you that if you are using Windows so you may use our Internet Kill Switch feature which works in a way when VPN disconnects your internet activity also stops working so it prevents to reveal your real IP.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eric Keller - Could you please share with us your purpose of using VPN so we will guide you the best server as per your need.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Barry Brown- We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject RE: PureVPN [Annually Unlimited Plan Account] ***

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Louise Conry - It is to inform you that once VPN disconnects so our software shows you the disconnection buttton and also in the system tray of your desktop pop appears about disconnection of VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Chris - Could you please share with us the server address which you are using to connect VPN. Also please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573 in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Nauman - It is to inform you that as per our record you didn't pay for our service. Please place your order first from our website so we will send you username and password to connect VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Lachlan - Please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573 in order to improve the speed.

    Regarding disconnection issue please follow this link http://support.purevpn.com/customer/portal/articles/1616041

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tim - It is to inform you that we have launched our latest build for Yosemite. Please join us on live chat from our website and ask for that.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mike - Thanks for contacting us. It is to inform you that there is no default connection option to always use the same server and protocol but we have forwarded your suggestion to concerned department.

    Automatic option in the protocol always selects best server for you as per your selection.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Bernard Bay - We have forwarded your suggestion to concerned department to look into your suggestion.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sam - Please share with us the issue/error you are experiencing while using our service so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Alessandro - Could you please share with us the error/issue you are experiencing while using our service so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Caleb - Please share with us the username which you are using to connect VPN. Also you may join us on live chat from our website so we will assist you there.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Juliet - It has been forwarded to concerned department to loon into it.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @joel - Please share with us the version of Mac you are using so we will guide you accordingly. You may also join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @david - It is to inform you that currently you may use Split Tunneling via our software only to run any specific browser via VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @M Menon - Thanks for your suggestion. We will forward it to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @royten - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @RPM Mayfield - It is to inform you that Split Tunneling is for Windows only. We are working on it to make it available for Mac as well.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Samia Beer - Please join us on live chat from our website so we will assist you there.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Rex CZuba - Kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @P Chauhan - Please go to system tray of your desktop and right click on PureVPN software icon then click on about it will show you the version of the software which you are using.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Fernando - You are requested to please follow this link http://support.purevpn.com/customer/portal/articles/1616041 regarding disconnection issue.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Calvin Y.H. Sung - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @purevpn0s519350 - You are requested to please join us on live chat from our website so we will send you latest build for 10.10

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @chin - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @asma - You are requested to please join us on live chat from our website so we will guide you step by step.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Alwyn Williams - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject RE: PureVPN [Quarterly Unlimited Plan Account] ***Resent

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Shankar - Please follow this link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Erin Roussey - Sorry for inconvenience. You are requested to please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @stephen barbazuk - You are requested to please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @George Thanks for your suggestion. We have forwarded your suggestion to the concerned team to consider it.
    We've grown big and bettered our services because of the valuable feedback from our customers like you. I humbly request you to share your idea on http://ideas.purevpn.com so that we can update you when your idea gets implemented. Your vote values a lot for us and we will try our best to meet your expectations.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Wang Jin Sorry for the inconvenience. Could you please share with us what error you are getting when you try to connect VPN, so that we may assist you accordingly. Moreover, please share with us which operating system you are using and which protocols you have tried so far, so that we may assist you precisely.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sam burton Could you please join us on live chat at our website so that we may assist you there in real time for the issues you are having.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Marc Thanks for your suggestion. We have forwarded your suggestion to the concerned team for the consideration.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Faizal Ali Azman - Please follow below link regarding disconnection issue.
    http://support.purevpn.com/customer/portal/articles/1616041

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michele Cowie - Please join us on live chat from our website so we will assist you on real time.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Howard Jones - It is to inform you that you can't change your VPN username. You may only change your VPN password.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jon - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

    Also please share with us the purpose of using VPN so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @zongbo wang Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Craig Keddie Thanks for your suggestion. We will surely forward your suggestion to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @jos valster You are suggested to set the password to your desired one for your convenience by following the steps below.

    1. Login to your Client Area http://billing.purevpn.com/clientarea.php
    2. Click on Account Details.
    3. Click on Change Password
    4. Click on Change VPN Password.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @maulfi You have been updated via email that your VPN username and password for free trial has been sent via a separate email at your registration email address.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @abdi Thanks for contacting us. It is to inform you that you may place an order from our order page http://www.purevpn.com/order/ and you will get VPN username and password via email. Then you may download the software from http://www.purevpn.com/download.php for the respective operating system and try to connect using that software.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anne Krabill - Could you please share your issue in detail which you are experiencing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jay House - Sorry to bother you. Due to the increasing number of fraudulent transactions we are facing, we asked for additional verification in order to confirm the identity of the person making the payment. The reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties and users should understand that.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ David - Could you please share with us the error which you are getting while connecting VPN. Also please share with us are you using Android app or manually configured.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ frank - Please share with us the error which you are getting while connecting VPN. Also please share with us the username which you are using.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ THOMAS CONWAY - It is to inform you that in username its number zero. Also please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ douglas smith - Please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ brian - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @meghan foz - Kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect. It will resolve your username password issue.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Connie - Please share with us the error which you are getting while connecting VPN so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Burak Uçar - Could you please share with us the error which you are getting while using VPN so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Sam - Sorry for inconvenience. Regarding password issue kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @B. Faris - There is no any problem to kill all the sessions from task manager.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Pierre - Thanks for your suggestion. Your suggestions have been forwarded to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @darby2014 - Please share with us the error which you are getting while connecting VPN. Also please try connecting with OpenVPN .

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Pankaj Sharma - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject PureVPN [One Month Unlimited Plan Account] ***

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ erik velling - Please join us on live chat from our website so we will guide you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ eric - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ niams - Please join us on live chat so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Stuart Walsh - Please let us know have you whitelisted your ISP IP and change DNS settings. Also please share with us on which device you are configuring SmartDNS.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jazz - You are requested to please email us at enquiry@purevpn.com or join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Diego - Thanks for your feedback. We will forward it to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dave Phillips It is to inform you that our team is working on adding multiple features that are available with Windows software in the Mac app and hopefully it will be done soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ travis - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Ronny Leong - We will forward your suggestion to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jonathan Maizel - It is to inform you that once you connect VPN on Mac it will show you the key option at the top of your screen and also it will show you the network traffic graph having connected with VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Rob - You are requested to please try switching between US servers and then try to access your website and check.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mark Boardman Please change the DNS of your device to 8.8.8.8 and 8.8.4.4 and then retry, and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Joseph Nguyen You are requested to join us on Live Chat at our website so that our experts may look into the issue remotely to resolve it.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @jellzone Please try switching between the servers, and share the results with us. If it does not help, please share with us which version of Windows you are using so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Ronald Sapier - It is to inform you that our system is working fine. Could you please share with us the issue which you are facing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Kevin Could you please share with us the error you are getting when you connect VPN so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jess - Please follow this link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Terry Holder - P2P/ Filesharing is allowed with our service on the below mentioned shared servers. Brunei, Belgium, Bulgaria, Denmark,Estonia,Moldova, Norway, Panama, Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany, Russia, Sweden (via US)”

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Ray Hauser - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject PureVPN [Annually Unlimited Plan Account] ***

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Dan Marinescu - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject PureVPN [One Month Unlimited Plan Account] ***

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Hans Dingler - Please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ DAVID PRIOR - Please let us know on which webpage you are getting this error and on which server you are connected.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Mark Konikoff - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject PureVPN Resent [Annually Unlimited Plan Account] ***

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Banco - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Reulita Marcos - Please share with us the error which you are getting while connecting VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Robert

    It is to inform you that VPN server will assign you IP randomly which will be free in pool so you may get the repeated IP also.

    Thanks,
    PureVPN Support Team

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Elburz Sorkhabi Sorry for the inconvenience. It is to inform yo that our team is working on improving the app for Mac, and hopefully the issues will be fixed soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Heemanshu - Could you please share with us the screen shot of this where you got this so we will check at our end.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Peter Thomlinson - Login to your client area and click on "My Services" option. It will list all your active services. At extreme right of each service row there is an image resembling "->" arrow, click on that. On next page that opens, you will find "Request Cancellation" at bottom

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @- We are working on making this feature available with our service.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ignacio Please disable the firewall of your router and allow PPTP and L2TP passthrough options in your router, if any. Then again try to connect by switching between the servers and protocols and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ignacio Please set the resolution of your device desktop and check if the software/ application fits your screen or not.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Petr Please go to Personalized Selection Tab in the Windows software and click on Browse all servers. Then click on China and try both of the locations, and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Ken Kimmel - Please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Harukak - You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Bill Kittredge - Please try server address hulu.purevpn.net and then try to access Hulu.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Margarethe Weisshuhn - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject PureVPN Resent [Annually Unlimited Plan Account] ***

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @cheng - Please share with us the error which you are getting while connecting to China server. Also please share with us are you getting this issue on China server only or on all servers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Andrew - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Carol Wheeler Could you please share with us which websites you are unable to access so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anoosh Mofrad Please accept our sincere and unreserved apology for any inconvenience this may have caused you. Your account has been verified and enabled. Actually this system is implemented in the light of increasing number of scams. Let me share with you that card of US was used from the IP of China due to which our automated system asked for verification. Moreover, you did not reply our email for 24 hours after which your account was disabled.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Nam It is to inform you that you can connect on one IP at a time with your username. The other 4 connections will be with other 4 different IPs.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Vincent You are requested to login to your Client Area http://billing.purevpn.com/clientarea.php and then open the link billing.purevpn.com/file_a_refund.php in new tab to file a refund.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jock Graham Could you please share with us your registration email address, as we have not received any email from you yet.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @jos bults Could you please share with us your registration email address, so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @duval michel Could you please share with us in detail what issue you are having so that we may assist you accordingly. Also please share which operating system you are using.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Gabor Sztvorecz Could you please share with us with which email address you bought monthly VPN account, so that we may proceed accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jock Graham - Please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Mingyur - It is to inform you that we are offering Internet Kill Switch feature for Windows which works in the same way as you mentioned blocks all netwok traffic in case the VPN disconnects.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ edouard - Please share with us your version of Mac which you are using so we will guide you accordingly. Regarding password issue kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ rolf atle søraa - Could you please share with us your issue in detail which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ TP - You are requested to please access our mirror website www.purevpn.org and then download our software from this website. You may also join us on live chat from the same site.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Trevor - It is to inform you that your account is active and working fine. Please share with us the error/issue which you are facing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Raphael Maurer - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jonathan Ogilvie - Please share with us which server address you are using. Also please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ s - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Andreas - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Simon Vickers - Please follow this link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ali - It is to inform you that via our software you may connect by simply click on the server name and it will also suggest you the best server as per your purpose.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Joan Gould - here is the server address for San Francisco vlsa-ussf.pointtoserver.com

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dufloucq Roland - You have been replied via email.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Thomas - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @noorhussain - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Diogo Calado - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ S Cato - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ judith - You are requested to please connect with server address bbctv.purevpn.net or ukm.purevpn.net and then try again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Charlese Wright Could you please confirm either the software crashes or the VPN connection gets disconnected ?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ben Cornish Please connect VPN with the server address au-tv.purevpn.net and then try again, and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Chris It is to inform you that our engineers are working to make this feature available in Mac and many more features as well. And hopefully the new app will be released soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Isaiah Lawrence Please uninstall the software and delete PureVPN folder from Program Files (*86). Then restart your system and download the software again from our website. Then again try to connect, and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jonathan Budd We really apologize for the inconvenience. Please join us on Live Chat at our website so that we may assist you there in real time getting the required information from you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Wenzhang ZHU - It is to inform you that we have not received your payment yet. Please share with us transaction details so we will check.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Feng - You are requested to please connect with other server and then check are you getting same issue or not.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Cornelis van den Berg - Please email us at enquiry@purevpn.com so we will allow SMTP port for you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @lagarde Please select Netflix France from the purpose drop down menu in the PureVPN software, and then connect VPN with that server. Then try to access Netflix France and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @thomas smith - Please let us know which sort of download you want to do with VPN. Is it p2p or something else?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @carole chala - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Fatih Öz - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @henry It is to inform you that our SmartDNS is currently in Beta and we keep on updating thr SmartDNS channel list. You are requested to follow the link given below and request for the channels which you like to add with our SmartDNS network so we will add those channels to our SmartDNS list shortly.

    http://ideas.purevpn.com/forums/263490-smartdns-channel-request

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Shankar Thanks for your feedback. Please Feel free to contact us if you need any further assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eric - You may use our special tool http://www.purevpn.com/speed-test

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Derek Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Vignesh - You are requested to please close PureVPN software and exit it also from system tray then relaunch the software and try again.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Roland - You are requested to please uninstall PureVPN software completely, remove PureVPN folder from program files/program data then reinstall fresh copy from our website.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Larry Rhoe - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ryan - You are requested to please switch between US servers as we offer multiple US servers. You may find all the servers from this link http://billing.purevpn.com/pptp_l2tp_hostname_list.php

    Also please share with us your purpose of using VPN so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Russell - You are requested to please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

    You may also join us on live chat from our website so we may check your issue remotely.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Petros Could you please join us on Live Chat at our website so that we may assist you there in real time?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @wang quan It is to inform you that currently you have no active subscription in your account.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @devi - You are requested to please follow the link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Phil Nicholls - Please share with us which website you want to access so we will check at our end and update you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michael McGahan - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Daryl - Kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

    Please follow the below steps to reset your VPN password:
    1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
    2. Enter your registration email address and password to login to Client Area
    3. Goto account details
    4. Click on change password
    5. Click on change VPN password
    6. You will receive an email with token No so enter your token No and click verify
    7. Then enter your desired password
    8. Click save changes

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sam - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @james huang - Please share with us the error which you are getting while connecting VPN and also share with us your operating system so we will guide you accordingly. You may join us on live chat from our website as well for assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jing - Please share with us the error which you are getting while connecting VPN. Also please share with us your operating system. You may also join us live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @howie - You are requested to please follow the below links to configure VPN on iOS.
    http://www.purevpn.com/config/ipad_pptp/
    http://www.purevpn.com/config/ipad_l2tp/
    Server List: http://billing.purevpn.com/pptp_l2tp_hostname_list.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Abdullah AL Mamun - Could you please share with us the issue which you are facing while using our service so we will assist you accordingly and resolve your issue. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @belinda - P2P/ Filesharing is allowed with our service on the below mentioned shared servers. Brunei, Belgium, Bulgaria, Denmark,Estonia,Moldova, Norway, Panama, Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany, Russia, Sweden (via US)”

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @John Nielsen - Could you please share with us your issue in detail which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @George Lo - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ronni - You are requested to please try switching between servers as we offer multiple servers. Also you may join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eiwen - Please join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @تامر سمير - Please go to our order page http://www.purevpn.com/order/ select your plan select your payment method and proceed to place your order.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Janice Dela Cerna - It is to inform you that we have already cancelled your extra invoice. However your account is active till 18/8/2015 so you may use your account.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Bob - Please share with us the complete URL which you want to access. Also please share with us your operating system and on which server you are getting connected. You may also join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Macklenan Hasham - Please share with us the error/issue which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Duane Peres - Please follow the below steps to start the program as an administrator.
    1. Close PureVPN software completely
    2. Exit it from system tray
    3. Right click on PureVPN software icon
    4. Go to properties
    5. Click on compatibility tab
    6. Under privilege level select run this program as an administrator
    7. Click on change settings for all users
    8. Click on run this program as an administrator again
    9. Click OK

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @marc - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Yamma Khalid Could you please share with us in detail what issue you are having. Moreover, please share with us your registration email address, so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @mike It is to inform you that you have been updated on the ticket you opened for the support.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Richard Sharpless You have been updated on the ticket you opened for the support.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Calvin Please connect with the server address vlus-cn1.purevpn.net and again try to access PPTV, and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @maurizio Sorry for the inconvenience. Please share with us which operating system you are using, and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @iven Please connect with the server address hulu.purevpn.net and then try to access Hulu and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @iven Please find the email in your Inbox/ Junk/ Spam/ Promotions etc, having subject "PureVPN [Annually Unlimited Plan Account] ***" that contains your login details. You may also find that email in your client area by following the steps below.

    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check your account details email for username and password.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sam rugless : Sorry for the inconvenience. Please let us know what issue / error are you getting so we will assist you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dave Jackson - Please let us know what error are you getting on other protocols so we will check and assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @bertani roberto : We have cancelled your said invoice , Kindly check your client area for the same.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Nick : Could you please try to connect via ie1.purevpn.net and let us know the results.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Louis : Have you tried to check by switching protocols i.e pptp and l2tp ?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @purevpn0s103918 : It is to inform you that our mac is not compatible with Mac 10.10 , you may configure your vpn account manually from the below given URL :

    PPTP : http://www.purevpn.com/config/mac/pptp.php
    L2TP : http://www.purevpn.com/config/mac/l2tp.php
    Server List : http://billing.purevpn.com/pptp_l2tp_hostname_list.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @R Prenter - Please try switching between protocols i.e PPTP/L2TP and also switch between UK servers and then check again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @charles - Please share with us the error/issue which you are facing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @raymond johnson - Thanks for your feedback

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Craig Joslen - Please share with us your issue which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @andrew - Sorry for inconvenience. Please share with us your issue so we will assist you accordingly. You may also join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sybren dijkstra - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Lane - Please join us on live chat from our website so we will assist you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @andrew. Please follow the link given below if you are facing the disconnection issue. Also if still the issue persists then you are requested to join us via live chat and we will assist you there.

    https://forum.purevpn.com/forum/support/troubleshooting/89215-disconnection-issue

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @john sparks Please follow the steps given below in order to access UK sites, then try again. Also share the results with us.

    1: Open VPN client software
    2: Go to Personalized selection tab
    3: Then select Browse all servers
    4: Select UK and connect from there

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @john sparks How may i help you?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ubaid You are requested to join us via live chat and we will assist you there

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Melvin It is to inform you that we have already sent you the account details at your email address, kindly check your email inbox, spam and junk folder for a email of subject " PureVPN [Annually Unlimited Plan Account] *** ". Moreover you can also find this email by logging into your client area by following the steps given below.

    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check your account details email for username and password

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Derryn Please try connecting with server address au-tv.purevpn.net then try to access the mentioned webpage. Also if you are having speed issue then you may follow the link given below.

    https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @April Chan Please try connecting with server address vlus-cn.purevpn.net then try to access Chinese websites. Also share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @2640589164 You need FREE Trial!!
    Please send an email to enquiry@purevpn.com and your FREE PureVPN account details will be in your inbox right away. Currently we do not offer Free service though.
    Could we expect a "Like" on Facebook or "Tweet" in favor of PureVPN against this Free Trial?
    Remember, this is not VPN - This is Internet Freedom!!

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Darrick Wilmers It is inform you that you can not configure PureVPN on PPPoe but you may configure it of your router supports PPTP protocol and if it is not working as a modem.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jeff Please follow the link given below if you are facing slow speed issue, then try again. Also share the results with us.

    https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Bridget Please share which device / operating system do you have? Also, share your purpose of using VPN and we will give you detail setup instructions.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @JK MENEFEE Please share with us on which websites you are getting these issues so we will check them and will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dick Elberse You are requested remove the PureVPN details once from your VPN app, then enter it again and check the option remember me. Also then you may go to network Preferences and enter the account details there to. Then check again and if still the problem persists then you may join us via live chat. Regarding the iphone app issue it is to inform you that our technical team is working on the app and it will updated shortly, till then you are suggested to configure VPN manually by following the links given below.

    http://www.purevpn.com/config/ipad_pptp/
    http://www.purevpn.com/config/ipad_l2tp/
    Server list may be viewed at http://billing.purevpn.com/pptp_l2tp_hostname_list.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Marco It is to inform you that our Italian servers are working fine. Please share with us the exact error you are getting when connecting with the mentioned servers. Also you may try connecting these severs by switching protocols i.e PPTP/L2TP, then try again and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @KAWTAR How may i help you?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Karafom It is to inform you that we have sent you the account details at your email address, kindly check your email inbox, spam and junk folder for a email of subject " PureVPN [One Month Unlimited Plan Account] *** ". Moreover you can also find this email by logging into your client area by following the steps given below.

    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check your account details email for username and password

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @shafeeq You are requested to join us via live chat and we will assist you there regarding VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Sebastian Wakefield - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tak Liong - Please follow this link https://forum.purevpn.com/forum/support/troubleshooting/89215-disconnection-issue

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Russell Smith - Thanks for your precious suggestion. Your suggestion has been forwarded to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Stuart - Thanks for your precious suggestion. Your suggestion has been forwarded to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @gail - Please follow the below steps to reset your VPN password:
    1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
    2. Enter your registration email address and password to login to Client Area
    3. Goto account details
    4. Click on change password
    5. Click on change VPN password
    6. You will receive an email with token No so enter your token No and click verify
    7. Then enter your desired password
    8. Click save changes

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Clive - Please try switching between protocols i.e PPTP/L2TP and if issue persists you may join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sweetic - Please join us on live chat from our website so we will assist you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Scott - We have our app on Amazon as well. Please share with us which operating system app you are talking about.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Kyle Larson - Please follow the below steps to reset your VPN password:
    1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
    2. Enter your registration email address and password to login to Client Area
    3. Goto account details
    4. Click on change password
    5. Click on change VPN password
    6. You will receive an email with token No so enter your token No and click verify
    7. Then enter your desired password
    8. Click save changes

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Andrew Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP. If issue persist please join us via live chat from our website and we will guide you there accordingly.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @carl lawson Thanks for contacting us. Please share which device / operating system do you have? Also, please try switching between protocols i.e. PPTP / L2TP then try connect again and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @greg Thnaks for contacting us. You have been replied via separate email.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tariqul Islam Thanks for contacting us. You are suggested to follow the link below and proceed to place an order.

    http://www.purevpn.com/order/

    You will receive your account details as soon as we have your payment confirmation.

    In case of any other assistance feel free to contact us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @abc0014 Thanks for contacting us. You are suggested to connect with Server Address "vlus-cn1.purevpn.net" and share the results with us. You may also, join us via live chat from our website in case of any further assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ dihuang - Please share with us which websites you want to access via our China server so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Ryan Freeman - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ David - Please share with us which China website you want to access so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Vilma - Please share with us your operating system and which channel you want to access. Also please share with us on which server you are connected. You may try by switching between US servers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @darlena lamothe - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @John Garvin Please share with us which operating system you are using and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @wes We apologize for this inconvenience. You have been replied via separate email.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @cliff dougherty Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @SOFFER Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Erika K Thanks for contacting us. You have been replied via separate email.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @bernard collin Thanks for contacting us. Could you please share your issue in detail and we will assist you accordingly. You may also join us via live chat from our website for further assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mark Vigors Thanks for your suggestion. We have forwarded your suggestion to the concrened department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Pierre We apologize for this inconvenience. Please share what issues are you getting while using our service in detail and we will assist you accordingly. You may join us via live chat from our website for assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dominic Evelyn Thanks for contacing us. You are suggested to try switching between protocols i.e. PPTP / L2TP and share the results with us. If issue persist you may join us via live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Simon Thanks for contacting us. You are suggested to uninstall PureVPN client software and install a latest version of our client from our website that will resolve your issue.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Akshay Wadegaonkar Thanks for contacting us. Please share which device / operating system do you have and we will guide you accordingly. Also, you are suggested to join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Giovanni Tirloni Thanks for your feedback. Please share your suggestions at enquiry@purevpn.com

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @john Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also please share which operating system you are using and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Kristina H Thanks for your suggestions. Your suggestion has been forwarded to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @s Please clear the cache of your browser and make sure that Split Tunneling is disabled in PureVPN software.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jerry Thacker Thanks for your Feedback.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @s Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ron Lee Please place an order as an existing customer for another month, and you will get a monthly account.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sio chi hang Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers, and then share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @john Thanks for contacting us. Yes, you can use our service in your second house. You are suggested to send us an email at enquiry@purevpn.com and we will resend your account details.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Wayne Janisse Thanks for contacting us. You are suggested to join us via live chat from our website www.purevpn.com or send us an email at enquiry@purevpn.com and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anton Thanks for contacting us. Please share which device / operating system do you have? You may join us via live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jacky Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Willia Scott Thanks for contacting us. Please share which device / operating system do you have? Also, please try switching between protocols i.e. PPTP / L2TP and servers then try connect again and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Edward Rho - Please try to connect with our US servers and then check. You may join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Guido Nekes - Please remove all apps from Split Tunneling then clear browser cache and add in ST again and launch the app again from ST and then check.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jeffery Dowell - Thanks for your valuable feedback. We have forwarded to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Chris - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ de Jong Cornelis - Please open PureVPN software with admin rights and then add app in Split Tunneling. You may also join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ QINYIYANG - Thanks for contacting us. In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Gershwin - Please join us on live chat from our website so we will assist you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ mike - It is to inform you that we have server in Seattle,Washington and Vancouver as well.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Leon Sanders - Please remove username and password from the app and enter it again and then save username and password,under settings please click on all 3 options save settings,reboot system and then check.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Ulas Alkan - Please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jason - Please try to connect with our server hulu.purevpn.net and then access Hulu.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ simon - Please join us on live chat from our website so we will assist you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Biserov Nikita - Please join us on live chat from our website so we will assist you and guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ ALAN G SMITH - You may join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ William Lau - You are requested to please uninstall and then reinstall the app from play store and try again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jensen - you are requested to please uninstall and reinstall the app from play store and then try again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Frank Mainero - You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ gary lacombe - Please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ cj - You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Christoph Roth Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP and servers then connect again and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @John Lehov Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Daniel Lach It is to inform you that you have been assisted on the email you sent.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @bryan Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eric Meadley - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ mdt - You are requested to please check your IP on www.ip2location.com having connected with VPN. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Melanie - Please share with us your issue in detail so we will guided you accordingly. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ einat natalie palkovich - Please join us on live chat from our website so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ valerio - Please share with us your issue in detail which you are facing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ neil - Sorry you can't change language.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Graeme Gee - Your account is still active. Please share with us if you are facing any issue so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Antonio You have been updated via Ticket.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mgns Mrk You have been updated via Ticket.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Claire Fahy - Thanks for contacting us. In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ralph Li Please visit below given link and all the options are available that how could you improve the speed.

    https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ralph Li Please visit below given link and all the options are available that how could you improve the speed.

    https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Serge Thanks for contacting us. Please join us via live chat available on our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Fran Vertedor Thanks for your feedback. PureVPN keeps on improving the service for the best experience for our customers ever.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jesh Please login to your Client Area https://billing.purevpn.com/clientarea.php then submit a support ticket for the same.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @logan - Please share with us the issue which you are facing while using Internet Kill Switch feature so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @betsy It is to inform you that you have been assisted on the email you sent at enquiry@purevpn.com.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tolga Avcil Could you please share with us which operating system you are using and where you are located, so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dr folamour Please try switching between the UK Servers and share the results with us. Also please share which operating system you are using.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ljames It is to inform you that your subscription has been canceled as you requested.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anton Ammerlaan Please join us on Live Chat at our website so that you may get the required information from you and will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Brian Please exit PureVPN software from system tray and then right click on PureVPN icon on the desktop and click on Properties. Then go to compatibility tab and check "Always run as admin". Then save the settings and try to connect again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Leslie Barrais Midi - I apologize for the inconvenience, You may file a refund here : billing.purevpn.com/file_a_refund.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Asher - Please switch between protocols i.e PPTP/L2TP and also disable your antivirus then try again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @A Drescher - Please let us know are you able to access other websites except these. Also you may try by switching between servers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mario We apologize for this inconvenience. Please join us via live chat available on our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @GARY LACOMBE Thanks for contacting us. You have been assisted via live chat

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Vitor Rato Thanks for contacting us. You are suggested to try switching between protocols i.e. PPTP / L2TP and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @rick It is to inform you that PureVPN has added multiple new servers and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs. The IP locating websites update their data base not on daily basis so it may take two weeks or so due to which you are getting wrong information. You are suggested to wait and let the information be updated on the IP locating websites.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    #greg To resolve error 741 please set VPN encryption level from none to require or optional . If you are using PureVPN software please follow the steps below to resolve this issue.

    1- Open PureVPN client software
    2- Go to settings
    3- There is Encryption security option
    4- Set encryption to; Optional Encryption;or Require Encryption
    5- Save Settings
    6- Press quick connect from the Dashboard option
    7- Make sure you have selected the server / protocol on which you are getting error.

    If your problem persists feel free to contact us for further assistance

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Hani Selo You are suggested to join us on Live Chat at our website so that we may assist you there precisely after getting the required information from you regarding the connection properties.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @marc Yes, we are working on this feature, and it will be available soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Roman Thanks for contacting us. Please share which Windows Operating system do you have? Also, share have you tried switching between protocols i.e. PPTP / L2TP?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @haofu - Please share with us the issue which you are facing. Also please share with us the services which you want to access.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Angelo Reyes - Thanks for your suggestion. We will forward your suggestion to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Roger Gold Thanks for contacting us. You are suggested to join our live chat from our website and we guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mick Blackwood - Please try switching between protocols i.e PPTP/L2TP and also switch between servers. Also please share with us where are you located.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @John - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @HAO JIYUAN - Sorry for the inconvenience. PureVPN has added multiple servers in 9 countries and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs. The IP locating websites update their data base not on daily basis so it may take two weeks or so due to which you are getting wrong information. You are suggested to wait and let the information be updated on the IP locating websites.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Vitor Rato - It is to inform you that currently we do not have any server from Portugal however please go to our website www.purevpn.com and at the left side of the page we have feedback option available , you may enter your feedback so it will be forwarded to the concerned department for the consideration

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Frans Hendrikx - Please join us at our live chat and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Robertos Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Margaret Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP and servers then share the results with us. You may also join us live chat support from our website in case of any other assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Prayas - You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @GUTMANN - You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @abdullah Thanks for contacting us. You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Hannah Milne Thanks for contacting us. Your account details email has been resent. Please check our email with subject" RESENT PureVPN [Annually Unlimited Plan Account] ***" for your username and password.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @michael Thanks for contacting us. Please join us via live chat from our website or send is an email at enquiry@purevpn.com and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ying Chi Chen - Please join us on live chat from our website so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Angeo - Please goto our order page http://www.purevpn.com/order/index.php select your plan and place your order.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anthony Espinal Thanks for your feedback. In case of any assistance feel free to contact us

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Hannah - Yes, you can change your VPN password by following below steps.
    1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
    2. Enter your registration email address and password to login to Client Area
    3. Goto account details
    4. Click on change password
    5. Click on change VPN password
    6. You will receive an email with token No so enter your token No and click verify
    7. Then enter your desired password
    8. Click save changes

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Oscar - Please try switching between protocols i.e PPTP/L2TP and also switching between servers and then try again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Claude Peters Please connect with the server address bbctv.purevpn.net and then try to access BBC and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mike You may download the files from our mirror website as well i.e. www.purevpn.org

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @pichon Please share with us which operating system you are using. Also please try switching between the protocols i.e PPTP and L2TP.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anonymous Sorry to bother you. Due to the increasing number of fraudulent transactions we are facing, we asked for additional verification in order to confirm the identity of the person making the payment. The reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties and users should understand that.

    Please acknowledge, as we repeat, these steps are merely intended to protect your identity from online fraud and to establish legitimacy of this transaction.

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    AdminPureVPN (Product Team, PureVPN.com) commented  ·