AdminNorman (Manager Support, PureVPN.com)

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  1. 2 votes
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      2 comments  ·  PureVPN Chrome Extension  ·  Flag idea as inappropriate…  ·  Admin →
      AdminNorman (Manager Support, PureVPN.com) commented  · 

      Thank you for your idea, we have forwarded your suggestion to the concerned department.

    • 16 votes
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        3 comments  ·  PureVPN - Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

        Hello, We welcome your query. It is to inform you that openvpn TCP protocol works on either port 53, however you can use port between 5500-5500 to connect with TCP protocol,

        Keep Sharing your ideas.

        AdminNorman (Manager Support, PureVPN.com) commented  · 

        Hello, We welcome your query. It is to inform you that openvpn TCP protocol works on port 53, however you can use port between 5500-5500 to connect with TCP protocol,

        Keep Sharing your ideas.

      • 1 vote
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          2 comments  ·  PureVPN - Android App  ·  Flag idea as inappropriate…  ·  Admin →

          We welcome you query.

          It is ti inform you that we have logout option on our android app, you are requested to logout and re-login if you want to edit details.

          Keep sharing your Ideas!

          AdminNorman (Manager Support, PureVPN.com) commented  · 

          @Allan

          It is our pleasure to assist you.

        • 2 votes
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            3 comments  ·  PureVPN - Windows  ·  Flag idea as inappropriate…  ·  Admin →

            Hi,

            Thanks for sharing!

            Our new app automatically saves the username and password at the time of the first signup or login.

            However you can always change form settings.

            Keep sharing your ideas! :)

            AdminNorman (Manager Support, PureVPN.com) commented  · 

            @ Fred and chris.

            You are requested to please follow the steps to resolve this issue:

            1) Go to network setting/.
            2) Click on VPN profile
            3) Put username and password manually.
            4) Save
            5) Logout from app and relogin.

            We appreciate and suggest you to share your ideas on this portal but if you are facing any issue please contact us on help@purevpn.com.

          • 23 votes
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              13 comments  ·  PureVPN - Android App  ·  Flag idea as inappropriate…  ·  Admin →
              AdminNorman (Manager Support, PureVPN.com) commented  · 

              Hello Grubb

              It is to inform you that we recommend our users to either configure VPN manually on Nividea Shield or configure VPN on your router and connect your device through it. Moreover, our team is already working on that matter and hopefully will update it soon.

              Manual configuration: https://support.purevpn.com/l2tp-configuration-guide-for-android

              AdminNorman (Manager Support, PureVPN.com) commented  · 

              Hello Stan,

              It is to inform you that we recommend our users to either configure VPN manually on Nividea Shield or configure VPN on your router and connect your device through it. Moreover, our team is already working on that matter and hopefully will update it soon.

              Manual configuration: https://support.purevpn.com/l2tp-configuration-guide-for-android

              In case of any query regarding setup, you can email us on help@purevpn.com or join us on live chat.

              AdminNorman (Manager Support, PureVPN.com) commented  · 

              We welcome query about Nvidia Shield .

              It is to inform you that we have forwarded your suggestions to the concern team and will update it in near future .However you can configure VPN manually on your Nvidia shield device to connect with our service .

            • 15 votes
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                11 comments  ·  Service Improvement » VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                AdminNorman (Manager Support, PureVPN.com) commented  · 

                Thank you for sharing your IDEA with us. It is to inform you that our R&D is working on it and once we receive enough frequency of requests of this feature, it will be worked on and available soon.

              • 6 votes
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                  2 comments  ·  PureVPN - Android App  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminNorman (Manager Support, PureVPN.com) commented  · 

                  @ Attila.

                  We welcome your query. You are requested to please use this link to download our app on android tv.

                  https://s3.amazonaws.com/purevpn/androidapp/app-release.apk

                • 7 votes
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                    5 comments  ·  Service Improvement » VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                    Thank you for your valuable suggestion, I have conveyed your message to concerned department so they can further evaluate the possibility.

                    Keep sharing your valuable ideas, so we can give you awesome services!

                    AdminNorman (Manager Support, PureVPN.com) commented  · 

                    Thank you for the feedback, we are in process to improve the respective feature day by day.

                  • 1 vote
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                      2 comments  ·  PureVPN - Windows » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                      Thanks for reaching out. We will try our best to consider your suggestion.

                    • 20 votes
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                        completed  ·  9 comments  ·  PureVPN - Mac  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminNorman (Manager Support, PureVPN.com) commented  · 

                        We apologies for the inconvenience. PureVPN is working absolutely fine on Sierra, kindly join us on live chat so we may get you connected.

                        Thanks for being patient!

                        AdminNorman (Manager Support, PureVPN.com) commented  · 

                        Hi Paul,

                        We are sorry for the inconvenience. There is nothing to worry, we are here 24/7 to assist you, kindly join us on live chat and we will try our best to help you get connected.

                        looking forward to hear from you!

                        AdminNorman (Manager Support, PureVPN.com) commented  · 

                        Hi,

                        We are sorry for the inconvenience. Kindly join us on live chat we will help you get connected.

                        Thanks for understanding!

                      • 8 votes
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                          10 comments  ·  PureVPN - Windows » Connectivity Issue  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminNorman (Manager Support, PureVPN.com) commented  · 

                          Hi Dave,

                          We are sorry for the inconvenience. Could you kindly download our latest version of app, this should most probably resolve the issue.

                          Download: http://billing.purevpn.com/get_started.php

                          Thanks!

                          AdminNorman (Manager Support, PureVPN.com) commented  · 

                          Hi Joe,

                          We are sorry for the inconvenience. You are suggested to upgrade your PureVPN app to latest version if you haven't done so. If you are facing this issue in latest app then please let us know, we will assist you accordingly.

                          Thanks for understanding!

                        • 2 votes
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                            2 comments  ·  PureVPN - Windows » Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminNorman (Manager Support, PureVPN.com) commented  · 

                            Hi,

                            Thanks for reaching out. Allow me to explain: 'Green' icon indicates that PureVPN is connected, while 'Gray' icon shows you are not connected to PureVPN.

                            Hope this answers your query, feel free to comment if you still have any questions!

                          • 9 votes
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                              5 comments  ·  PureVPN - Mac  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,

                              Thanks for reaching out. Your suggestion have been forwarded to concerned department for further action,

                              Let us know if you have further questions/suggestions!

                              AdminNorman (Manager Support, PureVPN.com) commented  · 

                              Hi,

                              Thanks for your prompt response. It seems that you are using old version of PureVPN, I would suggest you to update your software then you will not see this pop up.

                              Let us know if you have further questions!

                            • 4 votes
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                                2 comments  ·  PureVPN - Windows » Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                Thanks for your suggestion, we are surely working on it and hopefully split tunneling will be available for windows till end of this month.
                                Keep giving your precious feedback, we really appreciate it!

                                AdminNorman (Manager Support, PureVPN.com) commented  · 

                                Hi Gary,

                                Thanks for your follow up. Due to some technical constraints we have not launched Split Tunneling in Windows app yet but we are working on it and soon you will be able to use this feature.

                                Thanks for understanding!

                              • 1 vote
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                                  completed  ·  0 comments  ·  PureVPN - Android App  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminNorman (Manager Support, PureVPN.com) shared this idea  · 
                                • 2 votes
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                                    6 comments  ·  PureVPN - Windows » Connectivity Issue  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminNorman (Manager Support, PureVPN.com) commented  · 

                                    Your account has been expired, due to which you are getting this error.

                                    Please check your email for further details.

                                  • 1,068 votes
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                                      4954 comments  ·  PureVPN - Windows  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Riccardo Vaghi Could you please join us on live chat at our website, so that we may assist you there in real time.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Daniel Sorry for the inconvenience. Please follow the suggestions from the guide http://support.purevpn.com/my-vpn-disconnects-after-every-few-minutes-what-should-i-do in order to prevent from disconnection.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Pablo Torregrosa Páez Please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573-how-to-turbo-charge-your-vpn-speed-?t=485115 in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @erick Sorry for the inconvenience. It seems that you did not receive our reply. Kindly check your junk and spam etc folder as well. You may also join us on live chat as well for real time assistance.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @sandra - Could you please share with us the issue in detail which you are having so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Eric - It is to inform you that our service is working fine in China as we have lot of satisfied customer in China who are using our service. You may also join us on live chat from our website for further queries.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Anna We really apologize for the inconvenience. Kindly try to connect VPN again making sure that there is no spaces in either username or password, and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Grant It is to inform you that we are working on this feature and it will be available soon.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Samuel Vanneste Please join us on live chat at our website so that we may assist you there in real time.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @moha - Please share with us your issue in detail which you are experiencing so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @shankar - Could you please share with us the issue/error in detail which you are experiencing so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ron Neilson - It is to inform you that our team is already working on it to launch the client of MAC for OpenVPN like we integrated OpenVPN with our Windows software.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Balaji Dorani - Please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573 in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @guopengfei - It is to inform you that we offer 5 multi logins so you may use your account on 5 devices simultaneously.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @nizar mungur - You are requested to please try switching between protocols i.e PPTP/L2TP and also switching between servers.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Toso Malemodo - Thanks for your suggestion. Your suggestion has been forwarded to concernded department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Joshua Novess - It is to inform you that if you are using Windows so you may use our Internet Kill Switch feature which works in a way when VPN disconnects your internet activity also stops working so it prevents to reveal your real IP.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Eric Keller - Could you please share with us your purpose of using VPN so we will guide you the best server as per your need.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Barry Brown- We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
                                      1- Login to the client area http://billing.purevpn.com/clientarea.php
                                      2- Go to my account details
                                      3- At the right side you can see "Quick Navigation" option
                                      4- Under that option you will find "My Email"
                                      5- Click on "My Email"
                                      6- Check email having subject RE: PureVPN [Annually Unlimited Plan Account] ***

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Louise Conry - It is to inform you that once VPN disconnects so our software shows you the disconnection buttton and also in the system tray of your desktop pop appears about disconnection of VPN.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Chris - Could you please share with us the server address which you are using to connect VPN. Also please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573 in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Nauman - It is to inform you that as per our record you didn't pay for our service. Please place your order first from our website so we will send you username and password to connect VPN.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Lachlan - Please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573 in order to improve the speed.

                                      Regarding disconnection issue please follow this link http://support.purevpn.com/customer/portal/articles/1616041

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Tim - It is to inform you that we have launched our latest build for Yosemite. Please join us on live chat from our website and ask for that.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mike - Thanks for contacting us. It is to inform you that there is no default connection option to always use the same server and protocol but we have forwarded your suggestion to concerned department.

                                      Automatic option in the protocol always selects best server for you as per your selection.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Bernard Bay - We have forwarded your suggestion to concerned department to look into your suggestion.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @sam - Please share with us the issue/error you are experiencing while using our service so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Alessandro - Could you please share with us the error/issue you are experiencing while using our service so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Caleb - Please share with us the username which you are using to connect VPN. Also you may join us on live chat from our website so we will assist you there.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Juliet - It has been forwarded to concerned department to loon into it.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @joel - Please share with us the version of Mac you are using so we will guide you accordingly. You may also join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @david - It is to inform you that currently you may use Split Tunneling via our software only to run any specific browser via VPN.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @M Menon - Thanks for your suggestion. We will forward it to concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @royten - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @RPM Mayfield - It is to inform you that Split Tunneling is for Windows only. We are working on it to make it available for Mac as well.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Samia Beer - Please join us on live chat from our website so we will assist you there.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Rex CZuba - Kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @P Chauhan - Please go to system tray of your desktop and right click on PureVPN software icon then click on about it will show you the version of the software which you are using.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Fernando - You are requested to please follow this link http://support.purevpn.com/customer/portal/articles/1616041 regarding disconnection issue.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Calvin Y.H. Sung - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @purevpn0s519350 - You are requested to please join us on live chat from our website so we will send you latest build for 10.10

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @chin - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @asma - You are requested to please join us on live chat from our website so we will guide you step by step.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Alwyn Williams - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
                                      1- Login to the client area http://billing.purevpn.com/clientarea.php
                                      2- Go to my account details
                                      3- At the right side you can see "Quick Navigation" option
                                      4- Under that option you will find "My Email"
                                      5- Click on "My Email"
                                      6- Check email having subject RE: PureVPN [Quarterly Unlimited Plan Account] ***Resent

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Shankar - Please follow this link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041. Also you may join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Erin Roussey - Sorry for inconvenience. You are requested to please join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @stephen barbazuk - You are requested to please join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @George Thanks for your suggestion. We have forwarded your suggestion to the concerned team to consider it.
                                      We've grown big and bettered our services because of the valuable feedback from our customers like you. I humbly request you to share your idea on http://ideas.purevpn.com so that we can update you when your idea gets implemented. Your vote values a lot for us and we will try our best to meet your expectations.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Wang Jin Sorry for the inconvenience. Could you please share with us what error you are getting when you try to connect VPN, so that we may assist you accordingly. Moreover, please share with us which operating system you are using and which protocols you have tried so far, so that we may assist you precisely.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @sam burton Could you please join us on live chat at our website so that we may assist you there in real time for the issues you are having.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Marc Thanks for your suggestion. We have forwarded your suggestion to the concerned team for the consideration.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Faizal Ali Azman - Please follow below link regarding disconnection issue.
                                      http://support.purevpn.com/customer/portal/articles/1616041

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Michele Cowie - Please join us on live chat from our website so we will assist you on real time.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Howard Jones - It is to inform you that you can't change your VPN username. You may only change your VPN password.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Jon - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      Also please share with us the purpose of using VPN so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @zongbo wang Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Craig Keddie Thanks for your suggestion. We will surely forward your suggestion to the concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @jos valster You are suggested to set the password to your desired one for your convenience by following the steps below.

                                      1. Login to your Client Area http://billing.purevpn.com/clientarea.php
                                      2. Click on Account Details.
                                      3. Click on Change Password
                                      4. Click on Change VPN Password.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @maulfi You have been updated via email that your VPN username and password for free trial has been sent via a separate email at your registration email address.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @abdi Thanks for contacting us. It is to inform you that you may place an order from our order page http://www.purevpn.com/order/ and you will get VPN username and password via email. Then you may download the software from http://www.purevpn.com/download.php for the respective operating system and try to connect using that software.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Anne Krabill - Could you please share your issue in detail which you are experiencing so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jay House - Sorry to bother you. Due to the increasing number of fraudulent transactions we are facing, we asked for additional verification in order to confirm the identity of the person making the payment. The reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties and users should understand that.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ David - Could you please share with us the error which you are getting while connecting VPN. Also please share with us are you using Android app or manually configured.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ frank - Please share with us the error which you are getting while connecting VPN. Also please share with us the username which you are using.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ THOMAS CONWAY - It is to inform you that in username its number zero. Also please join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ douglas smith - Please join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ brian - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @meghan foz - Kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect. It will resolve your username password issue.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Connie - Please share with us the error which you are getting while connecting VPN so we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Burak Uçar - Could you please share with us the error which you are getting while using VPN so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Sam - Sorry for inconvenience. Regarding password issue kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @B. Faris - There is no any problem to kill all the sessions from task manager.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Pierre - Thanks for your suggestion. Your suggestions have been forwarded to concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @darby2014 - Please share with us the error which you are getting while connecting VPN. Also please try connecting with OpenVPN .

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Pankaj Sharma - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
                                      1- Login to the client area http://billing.purevpn.com/clientarea.php
                                      2- Go to my account details
                                      3- At the right side you can see "Quick Navigation" option
                                      4- Under that option you will find "My Email"
                                      5- Click on "My Email"
                                      6- Check email having subject PureVPN [One Month Unlimited Plan Account] ***

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ erik velling - Please join us on live chat from our website so we will guide you.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ eric - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ niams - Please join us on live chat so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Stuart Walsh - Please let us know have you whitelisted your ISP IP and change DNS settings. Also please share with us on which device you are configuring SmartDNS.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Jazz - You are requested to please email us at enquiry@purevpn.com or join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Diego - Thanks for your feedback. We will forward it to concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Dave Phillips It is to inform you that our team is working on adding multiple features that are available with Windows software in the Mac app and hopefully it will be done soon.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ travis - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Ronny Leong - We will forward your suggestion to concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jonathan Maizel - It is to inform you that once you connect VPN on Mac it will show you the key option at the top of your screen and also it will show you the network traffic graph having connected with VPN.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Rob - You are requested to please try switching between US servers and then try to access your website and check.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mark Boardman Please change the DNS of your device to 8.8.8.8 and 8.8.4.4 and then retry, and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Joseph Nguyen You are requested to join us on Live Chat at our website so that our experts may look into the issue remotely to resolve it.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @jellzone Please try switching between the servers, and share the results with us. If it does not help, please share with us which version of Windows you are using so that we may assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Ronald Sapier - It is to inform you that our system is working fine. Could you please share with us the issue which you are facing so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Kevin Could you please share with us the error you are getting when you connect VPN so that we may assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Jess - Please follow this link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Terry Holder - P2P/ Filesharing is allowed with our service on the below mentioned shared servers. Brunei, Belgium, Bulgaria, Denmark,Estonia,Moldova, Norway, Panama, Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany, Russia, Sweden (via US)”

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Ray Hauser - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
                                      1- Login to the client area http://billing.purevpn.com/clientarea.php
                                      2- Go to my account details
                                      3- At the right side you can see "Quick Navigation" option
                                      4- Under that option you will find "My Email"
                                      5- Click on "My Email"
                                      6- Check email having subject PureVPN [Annually Unlimited Plan Account] ***

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Dan Marinescu - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
                                      1- Login to the client area http://billing.purevpn.com/clientarea.php
                                      2- Go to my account details
                                      3- At the right side you can see "Quick Navigation" option
                                      4- Under that option you will find "My Email"
                                      5- Click on "My Email"
                                      6- Check email having subject PureVPN [One Month Unlimited Plan Account] ***

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Hans Dingler - Please join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ DAVID PRIOR - Please let us know on which webpage you are getting this error and on which server you are connected.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Mark Konikoff - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
                                      1- Login to the client area http://billing.purevpn.com/clientarea.php
                                      2- Go to my account details
                                      3- At the right side you can see "Quick Navigation" option
                                      4- Under that option you will find "My Email"
                                      5- Click on "My Email"
                                      6- Check email having subject PureVPN Resent [Annually Unlimited Plan Account] ***

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Banco - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Reulita Marcos - Please share with us the error which you are getting while connecting VPN.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Robert

                                      It is to inform you that VPN server will assign you IP randomly which will be free in pool so you may get the repeated IP also.

                                      Thanks,
                                      PureVPN Support Team

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Elburz Sorkhabi Sorry for the inconvenience. It is to inform yo that our team is working on improving the app for Mac, and hopefully the issues will be fixed soon.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Heemanshu - Could you please share with us the screen shot of this where you got this so we will check at our end.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Peter Thomlinson - Login to your client area and click on "My Services" option. It will list all your active services. At extreme right of each service row there is an image resembling "->" arrow, click on that. On next page that opens, you will find "Request Cancellation" at bottom

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @- We are working on making this feature available with our service.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ignacio Please disable the firewall of your router and allow PPTP and L2TP passthrough options in your router, if any. Then again try to connect by switching between the servers and protocols and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ignacio Please set the resolution of your device desktop and check if the software/ application fits your screen or not.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Petr Please go to Personalized Selection Tab in the Windows software and click on Browse all servers. Then click on China and try both of the locations, and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Ken Kimmel - Please join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Harukak - You have been assisted via live chat.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Bill Kittredge - Please try server address hulu.purevpn.net and then try to access Hulu.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Margarethe Weisshuhn - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
                                      1- Login to the client area http://billing.purevpn.com/clientarea.php
                                      2- Go to my account details
                                      3- At the right side you can see "Quick Navigation" option
                                      4- Under that option you will find "My Email"
                                      5- Click on "My Email"
                                      6- Check email having subject PureVPN Resent [Annually Unlimited Plan Account] ***

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @cheng - Please share with us the error which you are getting while connecting to China server. Also please share with us are you getting this issue on China server only or on all servers.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Andrew - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Carol Wheeler Could you please share with us which websites you are unable to access so that we may assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Anoosh Mofrad Please accept our sincere and unreserved apology for any inconvenience this may have caused you. Your account has been verified and enabled. Actually this system is implemented in the light of increasing number of scams. Let me share with you that card of US was used from the IP of China due to which our automated system asked for verification. Moreover, you did not reply our email for 24 hours after which your account was disabled.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Nam It is to inform you that you can connect on one IP at a time with your username. The other 4 connections will be with other 4 different IPs.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Vincent You are requested to login to your Client Area http://billing.purevpn.com/clientarea.php and then open the link billing.purevpn.com/file_a_refund.php in new tab to file a refund.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jock Graham Could you please share with us your registration email address, as we have not received any email from you yet.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @jos bults Could you please share with us your registration email address, so that we may assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @duval michel Could you please share with us in detail what issue you are having so that we may assist you accordingly. Also please share which operating system you are using.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Gabor Sztvorecz Could you please share with us with which email address you bought monthly VPN account, so that we may proceed accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Jock Graham - Please join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Mingyur - It is to inform you that we are offering Internet Kill Switch feature for Windows which works in the same way as you mentioned blocks all netwok traffic in case the VPN disconnects.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ edouard - Please share with us your version of Mac which you are using so we will guide you accordingly. Regarding password issue kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ rolf atle søraa - Could you please share with us your issue in detail which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ TP - You are requested to please access our mirror website www.purevpn.org and then download our software from this website. You may also join us on live chat from the same site.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Trevor - It is to inform you that your account is active and working fine. Please share with us the error/issue which you are facing so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Raphael Maurer - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Jonathan Ogilvie - Please share with us which server address you are using. Also please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ s - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Andreas - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Simon Vickers - Please follow this link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ali - It is to inform you that via our software you may connect by simply click on the server name and it will also suggest you the best server as per your purpose.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Joan Gould - here is the server address for San Francisco vlsa-ussf.pointtoserver.com

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Dufloucq Roland - You have been replied via email.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Thomas - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @noorhussain - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Diogo Calado - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ S Cato - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ judith - You are requested to please connect with server address bbctv.purevpn.net or ukm.purevpn.net and then try again.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Charlese Wright Could you please confirm either the software crashes or the VPN connection gets disconnected ?

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ben Cornish Please connect VPN with the server address au-tv.purevpn.net and then try again, and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Chris It is to inform you that our engineers are working to make this feature available in Mac and many more features as well. And hopefully the new app will be released soon.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Isaiah Lawrence Please uninstall the software and delete PureVPN folder from Program Files (*86). Then restart your system and download the software again from our website. Then again try to connect, and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jonathan Budd We really apologize for the inconvenience. Please join us on Live Chat at our website so that we may assist you there in real time getting the required information from you.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Wenzhang ZHU - It is to inform you that we have not received your payment yet. Please share with us transaction details so we will check.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Feng - You are requested to please connect with other server and then check are you getting same issue or not.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Cornelis van den Berg - Please email us at enquiry@purevpn.com so we will allow SMTP port for you.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @lagarde Please select Netflix France from the purpose drop down menu in the PureVPN software, and then connect VPN with that server. Then try to access Netflix France and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @thomas smith - Please let us know which sort of download you want to do with VPN. Is it p2p or something else?

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @carole chala - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Fatih Öz - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @henry It is to inform you that our SmartDNS is currently in Beta and we keep on updating thr SmartDNS channel list. You are requested to follow the link given below and request for the channels which you like to add with our SmartDNS network so we will add those channels to our SmartDNS list shortly.

                                      http://ideas.purevpn.com/forums/263490-smartdns-channel-request

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Shankar Thanks for your feedback. Please Feel free to contact us if you need any further assistance.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Eric - You may use our special tool http://www.purevpn.com/speed-test

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Derek Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Vignesh - You are requested to please close PureVPN software and exit it also from system tray then relaunch the software and try again.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Roland - You are requested to please uninstall PureVPN software completely, remove PureVPN folder from program files/program data then reinstall fresh copy from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Larry Rhoe - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ryan - You are requested to please switch between US servers as we offer multiple US servers. You may find all the servers from this link http://billing.purevpn.com/pptp_l2tp_hostname_list.php

                                      Also please share with us your purpose of using VPN so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Russell - You are requested to please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      You may also join us on live chat from our website so we may check your issue remotely.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Petros Could you please join us on Live Chat at our website so that we may assist you there in real time?

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @wang quan It is to inform you that currently you have no active subscription in your account.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @devi - You are requested to please follow the link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Phil Nicholls - Please share with us which website you want to access so we will check at our end and update you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Michael McGahan - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Daryl - Kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

                                      Please follow the below steps to reset your VPN password:
                                      1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
                                      2. Enter your registration email address and password to login to Client Area
                                      3. Goto account details
                                      4. Click on change password
                                      5. Click on change VPN password
                                      6. You will receive an email with token No so enter your token No and click verify
                                      7. Then enter your desired password
                                      8. Click save changes

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @sam - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @james huang - Please share with us the error which you are getting while connecting VPN and also share with us your operating system so we will guide you accordingly. You may join us on live chat from our website as well for assistance.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jing - Please share with us the error which you are getting while connecting VPN. Also please share with us your operating system. You may also join us live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @howie - You are requested to please follow the below links to configure VPN on iOS.
                                      http://www.purevpn.com/config/ipad_pptp/
                                      http://www.purevpn.com/config/ipad_l2tp/
                                      Server List: http://billing.purevpn.com/pptp_l2tp_hostname_list.php

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Abdullah AL Mamun - Could you please share with us the issue which you are facing while using our service so we will assist you accordingly and resolve your issue. Also you may join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @belinda - P2P/ Filesharing is allowed with our service on the below mentioned shared servers. Brunei, Belgium, Bulgaria, Denmark,Estonia,Moldova, Norway, Panama, Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany, Russia, Sweden (via US)”

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @John Nielsen - Could you please share with us your issue in detail which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @George Lo - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ronni - You are requested to please try switching between servers as we offer multiple servers. Also you may join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Eiwen - Please join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @تامر سمير - Please go to our order page http://www.purevpn.com/order/ select your plan select your payment method and proceed to place your order.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Janice Dela Cerna - It is to inform you that we have already cancelled your extra invoice. However your account is active till 18/8/2015 so you may use your account.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Bob - Please share with us the complete URL which you want to access. Also please share with us your operating system and on which server you are getting connected. You may also join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Macklenan Hasham - Please share with us the error/issue which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Duane Peres - Please follow the below steps to start the program as an administrator.
                                      1. Close PureVPN software completely
                                      2. Exit it from system tray
                                      3. Right click on PureVPN software icon
                                      4. Go to properties
                                      5. Click on compatibility tab
                                      6. Under privilege level select run this program as an administrator
                                      7. Click on change settings for all users
                                      8. Click on run this program as an administrator again
                                      9. Click OK

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @marc - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Yamma Khalid Could you please share with us in detail what issue you are having. Moreover, please share with us your registration email address, so that we may assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @mike It is to inform you that you have been updated on the ticket you opened for the support.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Richard Sharpless You have been updated on the ticket you opened for the support.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Calvin Please connect with the server address vlus-cn1.purevpn.net and again try to access PPTV, and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @maurizio Sorry for the inconvenience. Please share with us which operating system you are using, and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @iven Please connect with the server address hulu.purevpn.net and then try to access Hulu and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @iven Please find the email in your Inbox/ Junk/ Spam/ Promotions etc, having subject "PureVPN [Annually Unlimited Plan Account] ***" that contains your login details. You may also find that email in your client area by following the steps below.

                                      1- Login to the client area http://billing.purevpn.com/clientarea.php
                                      2- Go to my account details
                                      3- At the right side you can see "Quick Navigation" option
                                      4- Under that option you will find "My Email"
                                      5- Click on "My Email"
                                      6- Check your account details email for username and password.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @sam rugless : Sorry for the inconvenience. Please let us know what issue / error are you getting so we will assist you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Dave Jackson - Please let us know what error are you getting on other protocols so we will check and assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @bertani roberto : We have cancelled your said invoice , Kindly check your client area for the same.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Nick : Could you please try to connect via ie1.purevpn.net and let us know the results.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Louis : Have you tried to check by switching protocols i.e pptp and l2tp ?

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @purevpn0s103918 : It is to inform you that our mac is not compatible with Mac 10.10 , you may configure your vpn account manually from the below given URL :

                                      PPTP : http://www.purevpn.com/config/mac/pptp.php
                                      L2TP : http://www.purevpn.com/config/mac/l2tp.php
                                      Server List : http://billing.purevpn.com/pptp_l2tp_hostname_list.php

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @R Prenter - Please try switching between protocols i.e PPTP/L2TP and also switch between UK servers and then check again.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @charles - Please share with us the error/issue which you are facing so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @raymond johnson - Thanks for your feedback

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Craig Joslen - Please share with us your issue which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @andrew - Sorry for inconvenience. Please share with us your issue so we will assist you accordingly. You may also join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @sybren dijkstra - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Lane - Please join us on live chat from our website so we will assist you.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @andrew. Please follow the link given below if you are facing the disconnection issue. Also if still the issue persists then you are requested to join us via live chat and we will assist you there.

                                      https://forum.purevpn.com/forum/support/troubleshooting/89215-disconnection-issue

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @john sparks Please follow the steps given below in order to access UK sites, then try again. Also share the results with us.

                                      1: Open VPN client software
                                      2: Go to Personalized selection tab
                                      3: Then select Browse all servers
                                      4: Select UK and connect from there

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @john sparks How may i help you?

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ubaid You are requested to join us via live chat and we will assist you there

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Melvin It is to inform you that we have already sent you the account details at your email address, kindly check your email inbox, spam and junk folder for a email of subject " PureVPN [Annually Unlimited Plan Account] *** ". Moreover you can also find this email by logging into your client area by following the steps given below.

                                      1- Login to the client area http://billing.purevpn.com/clientarea.php
                                      2- Go to my account details
                                      3- At the right side you can see "Quick Navigation" option
                                      4- Under that option you will find "My Email"
                                      5- Click on "My Email"
                                      6- Check your account details email for username and password

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Derryn Please try connecting with server address au-tv.purevpn.net then try to access the mentioned webpage. Also if you are having speed issue then you may follow the link given below.

                                      https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @April Chan Please try connecting with server address vlus-cn.purevpn.net then try to access Chinese websites. Also share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @2640589164 You need FREE Trial!!
                                      Please send an email to enquiry@purevpn.com and your FREE PureVPN account details will be in your inbox right away. Currently we do not offer Free service though.
                                      Could we expect a "Like" on Facebook or "Tweet" in favor of PureVPN against this Free Trial?
                                      Remember, this is not VPN - This is Internet Freedom!!

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Darrick Wilmers It is inform you that you can not configure PureVPN on PPPoe but you may configure it of your router supports PPTP protocol and if it is not working as a modem.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jeff Please follow the link given below if you are facing slow speed issue, then try again. Also share the results with us.

                                      https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Bridget Please share which device / operating system do you have? Also, share your purpose of using VPN and we will give you detail setup instructions.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @JK MENEFEE Please share with us on which websites you are getting these issues so we will check them and will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Dick Elberse You are requested remove the PureVPN details once from your VPN app, then enter it again and check the option remember me. Also then you may go to network Preferences and enter the account details there to. Then check again and if still the problem persists then you may join us via live chat. Regarding the iphone app issue it is to inform you that our technical team is working on the app and it will updated shortly, till then you are suggested to configure VPN manually by following the links given below.

                                      http://www.purevpn.com/config/ipad_pptp/
                                      http://www.purevpn.com/config/ipad_l2tp/
                                      Server list may be viewed at http://billing.purevpn.com/pptp_l2tp_hostname_list.php

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Marco It is to inform you that our Italian servers are working fine. Please share with us the exact error you are getting when connecting with the mentioned servers. Also you may try connecting these severs by switching protocols i.e PPTP/L2TP, then try again and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @KAWTAR How may i help you?

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Karafom It is to inform you that we have sent you the account details at your email address, kindly check your email inbox, spam and junk folder for a email of subject " PureVPN [One Month Unlimited Plan Account] *** ". Moreover you can also find this email by logging into your client area by following the steps given below.

                                      1- Login to the client area http://billing.purevpn.com/clientarea.php
                                      2- Go to my account details
                                      3- At the right side you can see "Quick Navigation" option
                                      4- Under that option you will find "My Email"
                                      5- Click on "My Email"
                                      6- Check your account details email for username and password

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @shafeeq You are requested to join us via live chat and we will assist you there regarding VPN.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Sebastian Wakefield - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Russell Smith - Thanks for your precious suggestion. Your suggestion has been forwarded to concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Stuart - Thanks for your precious suggestion. Your suggestion has been forwarded to concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @gail - Please follow the below steps to reset your VPN password:
                                      1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
                                      2. Enter your registration email address and password to login to Client Area
                                      3. Goto account details
                                      4. Click on change password
                                      5. Click on change VPN password
                                      6. You will receive an email with token No so enter your token No and click verify
                                      7. Then enter your desired password
                                      8. Click save changes

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Clive - Please try switching between protocols i.e PPTP/L2TP and if issue persists you may join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @sweetic - Please join us on live chat from our website so we will assist you.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Scott - We have our app on Amazon as well. Please share with us which operating system app you are talking about.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Kyle Larson - Please follow the below steps to reset your VPN password:
                                      1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
                                      2. Enter your registration email address and password to login to Client Area
                                      3. Goto account details
                                      4. Click on change password
                                      5. Click on change VPN password
                                      6. You will receive an email with token No so enter your token No and click verify
                                      7. Then enter your desired password
                                      8. Click save changes

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Andrew Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP. If issue persist please join us via live chat from our website and we will guide you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @carl lawson Thanks for contacting us. Please share which device / operating system do you have? Also, please try switching between protocols i.e. PPTP / L2TP then try connect again and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @greg Thnaks for contacting us. You have been replied via separate email.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Tariqul Islam Thanks for contacting us. You are suggested to follow the link below and proceed to place an order.

                                      http://www.purevpn.com/order/

                                      You will receive your account details as soon as we have your payment confirmation.

                                      In case of any other assistance feel free to contact us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @abc0014 Thanks for contacting us. You are suggested to connect with Server Address "vlus-cn1.purevpn.net" and share the results with us. You may also, join us via live chat from our website in case of any further assistance.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ dihuang - Please share with us which websites you want to access via our China server so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Ryan Freeman - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ David - Please share with us which China website you want to access so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Vilma - Please share with us your operating system and which channel you want to access. Also please share with us on which server you are connected. You may try by switching between US servers.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @darlena lamothe - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @John Garvin Please share with us which operating system you are using and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @wes We apologize for this inconvenience. You have been replied via separate email.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @cliff dougherty Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @SOFFER Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Erika K Thanks for contacting us. You have been replied via separate email.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @bernard collin Thanks for contacting us. Could you please share your issue in detail and we will assist you accordingly. You may also join us via live chat from our website for further assistance.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mark Vigors Thanks for your suggestion. We have forwarded your suggestion to the concrened department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Pierre We apologize for this inconvenience. Please share what issues are you getting while using our service in detail and we will assist you accordingly. You may join us via live chat from our website for assistance.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Dominic Evelyn Thanks for contacing us. You are suggested to try switching between protocols i.e. PPTP / L2TP and share the results with us. If issue persist you may join us via live chat from our website and we will assist you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Simon Thanks for contacting us. You are suggested to uninstall PureVPN client software and install a latest version of our client from our website that will resolve your issue.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Akshay Wadegaonkar Thanks for contacting us. Please share which device / operating system do you have and we will guide you accordingly. Also, you are suggested to join us via live chat available on our website and we will guide you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Giovanni Tirloni Thanks for your feedback. Please share your suggestions at enquiry@purevpn.com

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @john Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also please share which operating system you are using and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Kristina H Thanks for your suggestions. Your suggestion has been forwarded to the concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @s Please clear the cache of your browser and make sure that Split Tunneling is disabled in PureVPN software.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jerry Thacker Thanks for your Feedback.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @s Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ron Lee Please place an order as an existing customer for another month, and you will get a monthly account.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @sio chi hang Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers, and then share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @john Thanks for contacting us. Yes, you can use our service in your second house. You are suggested to send us an email at enquiry@purevpn.com and we will resend your account details.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Wayne Janisse Thanks for contacting us. You are suggested to join us via live chat from our website www.purevpn.com or send us an email at enquiry@purevpn.com and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Anton Thanks for contacting us. Please share which device / operating system do you have? You may join us via live chat from our website and we will guide you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jacky Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Willia Scott Thanks for contacting us. Please share which device / operating system do you have? Also, please try switching between protocols i.e. PPTP / L2TP and servers then try connect again and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Edward Rho - Please try to connect with our US servers and then check. You may join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Guido Nekes - Please remove all apps from Split Tunneling then clear browser cache and add in ST again and launch the app again from ST and then check.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Jeffery Dowell - Thanks for your valuable feedback. We have forwarded to concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Chris - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ de Jong Cornelis - Please open PureVPN software with admin rights and then add app in Split Tunneling. You may also join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ QINYIYANG - Thanks for contacting us. In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Gershwin - Please join us on live chat from our website so we will assist you.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ mike - It is to inform you that we have server in Seattle,Washington and Vancouver as well.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Leon Sanders - Please remove username and password from the app and enter it again and then save username and password,under settings please click on all 3 options save settings,reboot system and then check.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Ulas Alkan - Please join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Jason - Please try to connect with our server hulu.purevpn.net and then access Hulu.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ simon - Please join us on live chat from our website so we will assist you.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Biserov Nikita - Please join us on live chat from our website so we will assist you and guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ ALAN G SMITH - You may join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ William Lau - You are requested to please uninstall and then reinstall the app from play store and try again.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Jensen - you are requested to please uninstall and reinstall the app from play store and then try again.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Frank Mainero - You have been assisted via live chat.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ gary lacombe - Please join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ cj - You have been assisted via live chat.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Christoph Roth Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP and servers then connect again and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @John Lehov Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Daniel Lach It is to inform you that you have been assisted on the email you sent.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @bryan Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Eric Meadley - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ mdt - You are requested to please check your IP on www.ip2location.com having connected with VPN. Also you may join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Melanie - Please share with us your issue in detail so we will guided you accordingly. Also you may join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ einat natalie palkovich - Please join us on live chat from our website so we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ valerio - Please share with us your issue in detail which you are facing so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ neil - Sorry you can't change language.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ Graeme Gee - Your account is still active. Please share with us if you are facing any issue so we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Antonio You have been updated via Ticket.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mgns Mrk You have been updated via Ticket.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Claire Fahy - Thanks for contacting us. In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ralph Li Please visit below given link and all the options are available that how could you improve the speed.

                                      https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ralph Li Please visit below given link and all the options are available that how could you improve the speed.

                                      https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Serge Thanks for contacting us. Please join us via live chat available on our website and we will assist you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Fran Vertedor Thanks for your feedback. PureVPN keeps on improving the service for the best experience for our customers ever.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jesh Please login to your Client Area https://billing.purevpn.com/clientarea.php then submit a support ticket for the same.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @logan - Please share with us the issue which you are facing while using Internet Kill Switch feature so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @betsy It is to inform you that you have been assisted on the email you sent at enquiry@purevpn.com.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Tolga Avcil Could you please share with us which operating system you are using and where you are located, so that we may assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Dr folamour Please try switching between the UK Servers and share the results with us. Also please share which operating system you are using.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ljames It is to inform you that your subscription has been canceled as you requested.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Anton Ammerlaan Please join us on Live Chat at our website so that you may get the required information from you and will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Brian Please exit PureVPN software from system tray and then right click on PureVPN icon on the desktop and click on Properties. Then go to compatibility tab and check "Always run as admin". Then save the settings and try to connect again.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Leslie Barrais Midi - I apologize for the inconvenience, You may file a refund here : billing.purevpn.com/file_a_refund.php

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Asher - Please switch between protocols i.e PPTP/L2TP and also disable your antivirus then try again.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @A Drescher - Please let us know are you able to access other websites except these. Also you may try by switching between servers.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mario We apologize for this inconvenience. Please join us via live chat available on our website and we will assist you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @GARY LACOMBE Thanks for contacting us. You have been assisted via live chat

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Vitor Rato Thanks for contacting us. You are suggested to try switching between protocols i.e. PPTP / L2TP and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @rick It is to inform you that PureVPN has added multiple new servers and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs. The IP locating websites update their data base not on daily basis so it may take two weeks or so due to which you are getting wrong information. You are suggested to wait and let the information be updated on the IP locating websites.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      #greg To resolve error 741 please set VPN encryption level from none to require or optional . If you are using PureVPN software please follow the steps below to resolve this issue.

                                      1- Open PureVPN client software
                                      2- Go to settings
                                      3- There is Encryption security option
                                      4- Set encryption to; Optional Encryption;or Require Encryption
                                      5- Save Settings
                                      6- Press quick connect from the Dashboard option
                                      7- Make sure you have selected the server / protocol on which you are getting error.

                                      If your problem persists feel free to contact us for further assistance

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Hani Selo You are suggested to join us on Live Chat at our website so that we may assist you there precisely after getting the required information from you regarding the connection properties.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @marc Yes, we are working on this feature, and it will be available soon.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Roman Thanks for contacting us. Please share which Windows Operating system do you have? Also, share have you tried switching between protocols i.e. PPTP / L2TP?

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @haofu - Please share with us the issue which you are facing. Also please share with us the services which you want to access.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Angelo Reyes - Thanks for your suggestion. We will forward your suggestion to concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Roger Gold Thanks for contacting us. You are suggested to join our live chat from our website and we guide you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mick Blackwood - Please try switching between protocols i.e PPTP/L2TP and also switch between servers. Also please share with us where are you located.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @John - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @HAO JIYUAN - Sorry for the inconvenience. PureVPN has added multiple servers in 9 countries and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs. The IP locating websites update their data base not on daily basis so it may take two weeks or so due to which you are getting wrong information. You are suggested to wait and let the information be updated on the IP locating websites.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Vitor Rato - It is to inform you that currently we do not have any server from Portugal however please go to our website www.purevpn.com and at the left side of the page we have feedback option available , you may enter your feedback so it will be forwarded to the concerned department for the consideration

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Frans Hendrikx - Please join us at our live chat and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Robertos Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Margaret Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP and servers then share the results with us. You may also join us live chat support from our website in case of any other assistance.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Prayas - You have been assisted via live chat.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @GUTMANN - You have been assisted via live chat.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @abdullah Thanks for contacting us. You have been assisted via live chat.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Hannah Milne Thanks for contacting us. Your account details email has been resent. Please check our email with subject" RESENT PureVPN [Annually Unlimited Plan Account] ***" for your username and password.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @michael Thanks for contacting us. Please join us via live chat from our website or send is an email at enquiry@purevpn.com and we will guide you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ying Chi Chen - Please join us on live chat from our website so we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Angeo - Please goto our order page http://www.purevpn.com/order/index.php select your plan and place your order.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Anthony Espinal Thanks for your feedback. In case of any assistance feel free to contact us

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Hannah - Yes, you can change your VPN password by following below steps.
                                      1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
                                      2. Enter your registration email address and password to login to Client Area
                                      3. Goto account details
                                      4. Click on change password
                                      5. Click on change VPN password
                                      6. You will receive an email with token No so enter your token No and click verify
                                      7. Then enter your desired password
                                      8. Click save changes

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Oscar - Please try switching between protocols i.e PPTP/L2TP and also switching between servers and then try again.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Claude Peters Please connect with the server address bbctv.purevpn.net and then try to access BBC and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mike You may download the files from our mirror website as well i.e. www.purevpn.org

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @pichon Please share with us which operating system you are using. Also please try switching between the protocols i.e PPTP and L2TP.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Anonymous Sorry to bother you. Due to the increasing number of fraudulent transactions we are facing, we asked for additional verification in order to confirm the identity of the person making the payment. The reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties and users should understand that.

                                      Please acknowledge, as we repeat, these steps are merely intended to protect your identity from online fraud and to establish legitimacy of this transaction.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jerrick Please try switching between the protocols i.e. PPTP and L2TP. Also please share which operating system you are using and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      #weiyin Please join us on Live Chat so that we may assist you precisely.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Michael Odaine We apologize for the inconvenience. Please join us via live chat available on our website and we will assist you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @xu Please share with us in detail what you wish to ask so that we may assist you precisely.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jim Russell - Please share with us your operating system on which you are using VPN. Also auto reconnect option is available in our windows software. If you are using windows so please goto settings tab of the software and under settings click on redial automatically if connection drops.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @antonio rego - It is to inform you that currently we have Internet Kill Switch feature available in Windows only but we are working on it to make it enable for Mac as well. Regarding disconnection issue you may try switching between protocols i.e PPTP/L2TP and also switching between servers. You may also join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ben - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly. You may also join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Paul Clarke - Thanks for your feedback regarding our product. However we have forwarded your pointed issues to concerned department to get it fixed.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @redcloud - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Gareth - Please share with us your operating system on which you are using VPN. Also having connected with VPN please check your IP on ip2location.com. If you face further issue you may join us on live chat from our website so we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @
                                      Dexter Actually we have tested the software with more than 50 antivirus programs but only Norton has this issue, which is safe to ignore. Moreover, we are forwarding your suggestion for the tutorial to the concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Brian Barber Please join us on Live Chat at our website and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mario Thanks for feedback. Please join us via live chat available on our website and we will guide you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Timothy Buckner We apologize for the inconvenience. Please join us via live chat from our website and we will guide you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Machiel Kommers Please try switching between the protocols i.e. PPTP and L2TP and share the results with us. Also please share which operating system you are using and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @sean Please send us an email at enquiry@purevpn.com and we will send you the app for your device.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @HSY Thanks for contacting us , To resolve error 741 please set VPN encryption level from none to require or optional . If you are using PureVPN software please follow the steps below to resolve this issue.

                                      1- Open PureVPN client software
                                      2- Go to settings
                                      3- There is Encryption security option
                                      4- Set encryption to; Optional Encryption;or Require Encryption
                                      5- Save Settings
                                      6- Press quick connect from the Dashboard option
                                      7- Make sure you have selected the server / protocol on which you are getting error.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Yingzhu Thanks for contacting us. Please follow the link below and connect with the server of your choice. In case of any other assistance you may join us via live chat from our website.

                                      http://billing.purevpn.com/pptp_l2tp_hostname_list.php

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ilkka Lehtinen We apologize for the inconvenience. You are suggested to join us via live chat from our website from www.purevpn.com Or www.purevpn.org and we will assist you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Tony Gale Could you please share your operating system with us or contact us via 24 / 7 Live Chat so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Log It seems that you are using old version of PureVPN Client. Please uninstall PureVPN Client and download the updated version from PureVPN website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Sebastien Barrette Thanks for your suggestion. We are working on making the feature available on Mac, and it will be done soon.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Hadi Bizri Thanks for your suggestion. We are forwarding your suggestion to the concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @bejamin Please join us on Live Chat at our website and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Kenneth Please join us on Live Chat at our website and we will assist you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      #Geoff Rogers Please reinstall the software and then try to connect again and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jim B Thanks for your suggestion. We have forwarded your suggestion to the concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @tiankian It is to inform you that PureVPN has added multiple servers in 9 countries and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs on particualr website. If you check the IP on multiple IP locating websites like www.ip2location.com or www.maxmind.com then you may observe that the IP location has been updated there but still if you are unable to access any particular website it confirms that the database of that website is not yet updated. You are suggested to allow some time like a week or two and you will be able to access.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Dario Please open a support ticket from your client area and we will proceed accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @vein Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP/ SSTP and servers and share the results with us. If issue persist please join us via live chat from our website and we will assist you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @nwaniga Thanks for contacting us. You are suggested to check our email with subject "PureVPN [Annually Unlimited Plan Account] ***with NAT Firewall RESENT" and connect with the username and password given to you in this email.

                                      In case of any other assistance feel free to contact us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Muhammad RIdhwan Khalid Thanks for your feedback. Enjoy PureVPN Service :)

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mary Lou Martin Thanks for your valuable suggestions. We are forwarding your suggestions to the concerned department for consideration, and we apologize for all inconvenience you faced.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Michael Franz Thanks for your suggestion. We are working on the app to upgrade it with new features including the one you mentioned, and it will be done soon.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Andy Chu Please join us on Live Chat at our website and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ALFRED Could you please share with us at enquiry@purevpn.com, the key you received so that we may proceed accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @vonnyfly Sorry for the inconvenience. We are forwarding your suggestions to the concerned department for the possible implementations.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jimmy Actually PureVPN has added multiple servers in 9 countries (including China) and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs on particualr website. If you check the IP on multiple IP locating websites like www.ip2location.com or www.maxmind.com then you may observe that the IP location has been updated there but still if you are unable to access any particular website it confirms that the database of that website is not yet updated. You are suggested to allow some time like a week or two and you will be able to access.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @GONG HAIJUN Thanks for contacting us. You just need to disconnect VPN if you want to switch back to your local internet connection. You may also join our live chat from our website if you need any other assistance.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Beryl Andrews - Please goto purpose or country selection drop down menu from software and select online streaming Hulu to access Hulu. You may also join us live chat from our website for further assistance.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @sharul - Please join us at our live chat and we will assist you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @jack - Did you try to connect vpn by switching protocols i.e pptp and l2tp ?

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Marie - Please download our software from our website as per your operating system and use VPN username and password which we sent you via email,select protocol i.e PPTP/L2TP and select server of your choice then connect VPN. Also please share with us your purpose of using VPN. You may also join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Walid Masrouha You are requested to open a support ticket from your client area and we will update you accordingly. Moreover, you may login to your client area and check the details in My Services as well.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @patrick reddy - You are requested to please try switching between protocols i.e PPTP/L2TP. Also please share with us your operating system and where are you located so we will guide you accordingly. You may also join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @R Symons - It is to inform you that we offer SSTP and OpenVPN as well for MAC users for higher encryption. Please follow the below links.
                                      http://forum.purevpn.com/forum/computer/mac/88835-configuration-guide-for-sstp-protocol-on-mac
                                      http://forum.purevpn.com/forum/computer/mac/88874-openvpn-on-mac-tunnelblick

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Terence CHAN Thanks for contacting us. Please share which site you are unable to access and we will assist you accordingly. You may also join us via live chat form our website and we will assist you there accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ruggiero Please send us an email at enquiry@purevpn.com with your registration email address, and we will resend your login details.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Marx Wong - Please follow this link http://www.purevpn.com/config/iphone/ to configure VPN manually on iOS. Regarding slow speed please try switching between protocols i.e PPTP/L2TP and also switch between servers.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jack Canterbury - Please login to your Client Area https://billing.purevpn.com/clientarea.php and got NAT Firewall option to activate.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Michael Sturgeon Please find the email having subject "PureVPN [One Month Unlimited Plan Account] ***" that contains your login details. You may also find the email in your client area My Emails section.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Martin Hoking - Please try to connect VPN by switching protocols i.e pptp and l2tp moreover purevpn recenthly update the windows application to 3.2.1.0 . Please right click on the purevpn icon available on your task bar and check for the update.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @PureVpn - Please share with us what error are you getting so we will assist you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ioana - Please find the correct username and password for VPN from your login detail email having subject with PureVPN [Annually Unlimited Plan Account] *** and make sure to enter your username and password manually instead of copy/paste and then connect vpn and let us know the results.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Raul - Could you please share with us your issue so we may assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @josue Thanks for contacting us. Please share your issue in detail and we will assist you accordingly. You may also us via live chat from our website and we will guide you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Manuel Levitt Please try switching between the protocols i.e. PPTP and L2TP and share with us which operating system you are using, and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Blazzerz It is to inform you that we have just refreshed your account on our server. Could you please try once again and share the result with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Kenneth Frithiof - Thanks for your suggestion. We have forwarded to concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @David Evans - Please follow this url - http://support.microsoft.com/kb/934588 for the fix.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Igor Rodriguez - Could you please share with us your operating system or you may join us at our live chat and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Phil Dupont - Thanks for contacting us. Recently HULU changed their policy and blocked most of the VPN services. However, PureVPN team worked hard and provided the solution to our valuable customers.

                                      You can connect to HULU optimized server from PureVPN Client purpose / country menu. For iOS / Android device, please use hulu.purevpn.net to connect VPN.

                                      Go to VPN and edit settings then insert the server hulu.purevpn.net save and connect.

                                      You may also try HULU optimized Smart DNS (Beta) which is not yet launched but we are providing to some of customers for testing purpose.

                                      Smart DNS can be used with and without VPN. With VPN all your data will pass through VPN and without VPN all your data will pass through your ISP but you will be able to access HULU.

                                      Smart DNS can be used on any computer / device / TV / Xbox / PS3 etc without any additional set up. Isn't it GREAT!!!?

                                      If you want to try HULU optimized Smart DNS (Beta) then share your ISP IP with us and we will allow your IP and provide you HULU optimized Smart DNS (Beta) details. If you have dynamic IP from your ISP then you have to share the ISP IP with us every time it will change.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Dimitrios Tsiapkinis - Please join us at our live chat and we will assist you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @lishuoqin - It is to inform you that we have sent you verification email on your registration email address. Please reply to that email.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Peter Sinclair It is to inform you that you have been refunded as you may use our service in your region by only purchasing it through Bitcoin or Payment Wall.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Gareth - Thanks for your suggestion but when you connected VPN status shows you conected. We have forwarded your suggestion to concerned department about change of color at the time of connecting or disconnecting VPN to indicate connection.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ayman - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mary Lou Martin - Please let us know are you configuring VPN on router or connecting directly on your system via PureVPN software. If you are configuring VPN on router so don't need to download the software in your system. If you are configuring VPN on your system so right click on PureVPN software icon, click on run as administrator,goto settings tab,click on switch to secure DNS,save settings. You may also join us on live chat from our website for further assistance.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @James - It is to inform you that we have a speed test tool link but currently we are working on it to make it more better and convenient. Hopefully it will be launched again soon.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mehdi Badj - It is to inform you that we have blocked ping on our all servers due to decurity reasons. In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      nzdarwin Thanks for contacting us. We offer Internet kill switch feature with our Windows Client Software. Once you activate this feature from your client software it will stop all internet activities on connection dorp.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Yinuo Lai Thanks for contacting us. Please share what issues you are getting in detail and we will guide you accordingly. You may also join our live chat from our website and we will assist you there.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Robert Cheung - Could you please share with us where are you located moreover please contact us at our live chat and we will assist you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @David Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Malcolm Randall Thanks for your feedback and suggestions. We have forwarded your suggestions to the concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mike Sohor Thanks for your Feedback. We have forwarded your suggestion to the concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @MGLHERO Thanks for contacting us. Please share your issue in detail and we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @IL YOUNG LEE - Could you please try to connect VPN via pptp protocol and then check and let us know the results.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Paul Cunningham - Please join us at our live chat and we will assist you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @kedim - Sorry for the inconvenience. It is to inform you that we do not ask every customer for verification but only those whose order is flagged by our system for verification. There may be multiple reasons like your payment information and usage is from different regions etc. (could not share all the details)

                                      When we ask for a verification, the reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties and users should understand that moreover your account detail was already issued to you and its active till 18 jan 2015. Feel free to contact us for further assistance .

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Talit - You have been assisted on Teamviewer.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Colin Phillips - Please enter username and password instead of copy paste and make sure there should not be any space in username and password.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Seamus Ryle - Sorry for inconvenience. Please share with us the issue which you are facing now while using VPN. You may join us on live chat from website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jamie Adams - Please connect with server address hulu.purevpn.net and access Hulu. Please follow the below steps.
                                      For Windows:
                                      Open PureVPN software>>goto personalized selection tab>>click on browse all servers>>drag it down and click on dedicated IP box>>enter hulu.purevpn.net in dedicated IP box>>connect VPN and access Hulu

                                      For MAC:
                                      Open PureVPN software>>goto server selection tab>>click on select by country>>click on dedicated IP box>>enter hulu.purevpn.net in dedicated IP box>>connect VPN and access Hulu

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Doug DuBosque - It is to inform you that we don't proxy service we offer VPN. Here is a list of servers for your reference
                                      http://billing.purevpn.com/pptp_l2tp_hostname_list.php

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Michael - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same issue on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly. You may also join us on live chat from our website.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @marcos - How may i help you ?

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @beni - Please join us at our live chat and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @raul - It is to inform you that we have cancelled the auto-recurring payment of your subscription and you will not charge automatically for second month but an invoice will generate a week before the expiry of your account and if you wish to continue you have to pay that invoice manually.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @marcos, You are most welcome.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Michael Crumpton - It is to inform you that once you connect with VPN your real IP hides and you will be assigned VPN IP. Also having connected with VPN encrypted tunnel creates so your all traffic will pass through this tunnel and your traffic will be encrypted.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Seth - Please share with us where are you checking your IP and which IP you are getting having connected with Denmark server. Please join us on live chat from our website so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mike OBrien - Thanks for your suggestions. You are requested to please join us on live chat from our website so we will guide you step by step to use PureVPN.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @John A McWilliams - Please try switching between UK servers as we offer multiple UK servers. Here is a server list for you
                                      http://billing.purevpn.com/pptp_l2tp_hostname_list.php

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @gordon - Please join us on live chat from our website so we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Robert - It is to inform you that our team is working on it hopefully you will get the features like Windows software in your MAC software as well.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @stephane Please contact us via Live chat available on our website and we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @gordon - It is to inform you that we have checked your account and it is working fine at our end. Please enter username and password manually instead of copy paste and make sure that there should not be any space in username and password. Please follow the below steps to get your VPN username and password.
                                      1- Login to the client area http://billing.purevpn.com/clientarea.php
                                      2- Go to my account details
                                      3- At the right side you can see "Quick Navigation" option
                                      4- Under that option you will find "My Email"
                                      5- Click on "My Email"
                                      6- Check your account details email for username and password

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Michael - In order to better assist you please share the following information:
                                      1) Which server do you try to connect?
                                      2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
                                      3) Do you use manual VPN connection or PureVPN Client?
                                      4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
                                      5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
                                      6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Someone... Sorry for the inconvenience. Could you please try to connect VPN by switching protocols i.e pptp and l2tp and please join us at our live chat so we will assist you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Garth Wright - Could you please share with us your operating system and where are you located so we will assist you accordingly moreover you may join us at our live chat for further assistance.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Robert Brody - Please join us at our live chat and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Judy Herde Please contact us via Live Chat available on our website and we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Joe Thanks for your feedback. We have forwarded your suggestion to the concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @randy Split Tunneling Beta is currently available with our Windows Software. Please share with us in detail what issue you are having with the split tunneling and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Thomas NA You have been issued new login details at your registration email address for the paid trial. Please connect with the new login details and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Thomas NA Please login to your client area http://billing.purevpn.com/clientarea.php and open a support ticket from there, and we will resend you the login details.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @dawn toner - We have resent your login details for VPN account . Kindly check your email inbox / junk and spam folders for the same.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @XIAO LIU It is to inform you that PureVPN has added multiple servers in 9 countries including China and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs. The IP locating websites update their data base not on daily basis so it may take two weeks or so due to which you are getting wrong information. You are suggested to wait and let the information be updated on the IP locating websites.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @ruggiero - It is to inform you that we have checked your account at our end and it is working fine. You are requestd to enter username and password manually instead of copy paste and also make sure that there should not be any space in username and password.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jayden - It is to inform you that yes, P2P/ Filesharing is allowed with our service on the below mentioned shared servers.

                                      Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany (Frankfurt only) , Russia”

                                      Furthermore, we have blocked torrents on some of our servers as per changing Global Web Policy. We don't allow p2p/filesharing where it's illegal by law named United Kingdom (UK) , United States (US), Canada, Australia etc.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Søren You can configure vpn on any brand of router which supports pptp / l2tp(ipsec) and openvpn protocol and it will not act as your dsl modem router

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Marius Geldenhuys Could you please join us at our live chat and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Justin Maggs Thanks for your suggestion. We are forwarding your valuable suggestion to the concerned department.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Will We apologize fir the inconvenience. Please remove the username and password and put them manually and press connect, and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Theodor We are in the process to add the same features in Mac OS App as well and it will be done in near future.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @erika Thanks for contacting us. Please try connect VPN with server address hulu.purevpn.net that will resolve your issue. Also, if you are connecting VPN with Purevpn Windows client please go to dashboard tab of your client software and select hulu tv watching from "Purpose or Country" tab then connect VPN access hulu and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @chie tanabu - Could you please share with us what error are you getting so we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @panos Please share with us if you are unable to connect with Romanian Server or you are unable to access Romanian contents while connected to Romanian Server.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Akshay Wadegaonkar Thanks for contacting us. You are suggested to configure VPN manually following the tutorial steps below on your Mac and share how it works manually.
                                      Please try both protocols i.e. PPTP / L2TP and choose the one which works best with your ISP.

                                      http://www.purevpn.com/config/mac/pptp.php
                                      http://www.purevpn.com/config/mac/l2tp.php

                                      Server List: http://billing.purevpn.com/pptp_l2tp_hostname_list.php

                                      Please configure VPN manually and share the results with us. You may also join us via live chat from our website in case of any other assistance.

                                      Thanks,
                                      PureVPN Support Team

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @juan Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Anthony Our Live Chat is currently under maintenance and it will be fine within few hours at max. regarding your VPN connection, please share with us what error you are getting and which operating system you are using, and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jason Thanks for contacting us. Please share which device / operating system do you have and we will guide you accordingly. Regarding disconnections please try switching between protocols i.e. PPTP / L2TP and servers. You may also join our live chat from our website if you need any other assistance.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Charlie Please go to our Server Selection link http://www.purevpn.com/speed-test and select the purpose accordingly. It will show you the server that is best from your location according to your need.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Michal Ciechan Thanks for contacting us. It is to inform you that we have recently added a server in Poland. Please connect with Server Address: pl1.purevpn.net. You may join our live chat for any other assistance.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Kaya - It is to inform you that we have received your recurring charge for your account renewal and your account renewal has been done and you can use your account now.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Fiona It is to inform you that we are in the process of adding new servers to improve our customer experience and let them enjoy good speeds. The IPs are already updated on more of the websites like www.whatismyipaddress.com and www.maxmind.com etc. It will a take few days to be updated on all IP locating websites and other Hong Kong based websites etc.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Andre - Could you please share with us are you getting disconnection issue with all applications or it is just specific with Team Speak so we will guide you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Joompote Ketkeaw - Please share with us what error are you getting so we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Phil Dupont Please try switching between the US Servers. If you are using the software for Windows or Mac, Please select the purpose as US TV Watching and then connect to that specific server and access the US restricted Websites.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @David rance - Thanks for thinking about PureVPN. It is to inform you that we have this feature in our Windows software simply you can goto settings tab of software and click on redial automatically if conection drops.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Edmund - It is to inform you that we have sent you server list on your registration email address please try to connect with server IPs instead of server address. Moreover please try switching between protocols i.e PPTP/L2TP

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @hbolch - Sorry for inconvenience which you faced. Please share with us your issue which you are facing so we will guide you accordingly. Regarding server IPs we have sent it on your registration email address.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Denis Actually we are in the process to add multiple new servers and some of them, including Ukraine, is not updated on few website yet. You are requested to wait for 7-10 days as the process will be done within the mentioned period.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @murat emre vuran Please find the email having subject "PureVPN [3 GΓΌnlΓΌk Test HesabΔ±]" that contains your VPN login details.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @dirkjan Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Brian - Thanks for your suggestions. We are forwarding your valuable suggestions to the concerned team.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @larry jourard You will be notified via email prior to 7 days of expiry for account renewal.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @David Eastwood Please contact us via Live Chat and we will guide you accordingly

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @larry jourard Please right click on PureVPN icon on desktop and go to Properties. Then click on Compatibility and check "Always run as administrator". Then save the settings and open the software again and it will open with Admin Rights.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @David Eastwood Please delete the software completely even form the Program Files (*86)/ Program Data and then restart your system. Then download the software again and then try and share the results with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Bob Murrow We are working to make this feature available with Mac as well and it will be done soon.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @alex gee Please share with us what error comes up when you connect so that we may assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @david benizri Please make sure that you are using the username and password sent via email having subject "PureVPN [Annually Unlimited Plan Account] ***" You may also find that email in your Client Area My Emails section.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @junnel Thanks for your feedback. Keep Enjoying our service:)

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Ronald Gray, Please retry by switching between servers and protocols and then let us know the error / issue in detail and we will assist you, for sure. Best would be to contact us via live chat on our website.

                                      @John Cook, if you have dedicated IP then make sure to connect from only one system. If you are usig dynamic IP then use secure DNS option (use DNS as 8.8.8.8 ad 8.8.4.4) and then share the reult with us.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Jonathan - Please download our software from this link http://www.purevpn.com/software_download_win.php then install it and use PureVPN username and password,select protocol and select server of your choice then connect.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @dendita You have been sent an email regarding the verification. Please respond to that email and we will proceed accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Michael Welch Please try switching between protocols i.e PPTP/L2TP, and if still your disconnection problem persists then contact us via live chat and we will assist you accordingly.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Brian Rasche Thanks for your suggestion. We are already working to make this option available for Mac, iOS, Android and other devices as we have done it in Windows already.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Mike W Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also please change the DNS of your device.Also please share with us which operating system you are using so that we may assist you more precisely.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Doug DuBosque Thanks for your suggestions. We are forwarding your valuable suggestions to the concerned team.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @Peter Liang We have introduced this feature in our Windows latest Build in the Settings tab, that when VPN drops the internet activities get stopped. We are also working to make the feature available with all operating systems.

                                      AdminNorman (Manager Support, PureVPN.com) commented  · 

                                      @access Thanks for contacting us. Please check our email with subject "PureVPN [12 Month Unlimited Account with US Dedicated Streaming] ***with NAT Firewall" and connect with the username and password given to you in this email.