Windows Software Feedback

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  1. Download Windows Software
  2. In the dialer’s main screen, click on “Menu”
  3. In the drop down, click on “Feedback” to be directed to this page.

Use the in-app Feedback to comment, suggest and critique the app. Where possible, please try to attach a snapshot of the issue.

Please prioritize feedback with regards to the following

  1. App Speed
  2. Connectivity Issues
  3. User Friendliness (Users Interface & User Experience)
  4. Bugs
  5. Modes Experience
  6. Feature Request

Related Threads: Downnload & Participate in the Android Beta Community

How can we improve the New Windows App?

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  1. Can you fix the ''VPN HotSpot'' Tab on PureVPN Windows 10 version to setup a Hotspot without a password?

    Hello I have a Suggestion. Can you fix the ''VPN HotSpot'' Tab on PureVPN Windows 10 version to setup a Hotspot without a password?

    1 vote
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      0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    • Latest PureVPN Windows software makes PC Freezes

      the last official software version makes my PC freezes after few mins. Also the latest BET

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Versions 5.18 & 5.17 are causing Windows Explorer to freeze lately

        I use Windows 10 64-bit. I've previously used v5.17 & v5.18 without issue. Lately I found that when PureVPN is starting after bootup it's very slow to start.

        After it starts, any interaction with it (even as simple as opening and closing the program window) causes problems with Windows, eg Windows will freeze for a while after clicking the Start button. If I click the Start button again while frozen, the cursor turns to an hourglass. A third click causes Windows Explorer to crash and restart. This happens consistently and repeatedly, and I've tried it on two PCs.

        I uninstalled…

        1 vote
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          1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

          We welcome your query .

          It is to inform you that we have fix all the bugs and errors in our new app. We suggest to try our new app when we will live it on our website. We are hopeful that all of your issues will be fix.

        • automaticly launch split tuneling apps

          Hello,
          I've purchase purevpn for split tuneling feature, I was told (by help center...) that pure vpn can automaticly launch apps at connection, but not true...
          I have a program that work in background and automaticly sync my computer and my seedbox, of course I want this anonymous and protected.
          So I would like that split tuneling launch automaticly my sync program !

          1 vote
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            0 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

            We welcome you query regarding split tunneling feature.

            It is to inform you that we have builtin feature in our app that allow you to not only launched app at startup but also connect it automatically. You just need to enable these options in app setting. Moreover we request you to please share your issue regarding split tunneling feature in detail on help@purevpn.com and we will try to all .

          • 1 vote
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              3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
            • 2 votes
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                1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
              • make a portable version of your app

                Hello,

                will be a very big feature in comparison to your concurrent if you could build a portable version of your app for running on window. Just like firefox portable or teamviewer portable. Will be a very big asset for many users using company laptop without right to install software on it.

                Regards,

                Steve Tchouandong

                3 votes
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                  0 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
                • Change countrys and citys list like old version of PureVPN App?

                  Hi
                  I had a demand for PureVPN App
                  you can change countrys and citys list like old version of PureVPN App?
                  i need this option for use of new version PureVPN App
                  i now months use old version please change this option

                  very thanks

                  2 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • 2 votes
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                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • latest releases failes to reconnect automatically after computer sleeps or hibernates. Internet Kill switch not working in that scenario.

                      The latest releases failes to reconnect automatically after computer sleeps or hibernates. Internet Kill switch not working in that scenario.

                      5 votes
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                        1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                      • Remove the check for updates notification

                        Remove the check for updates notification that makes noise every 10 minutes and makes me want to unistall your app

                        2 votes
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                          1 comment  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
                        • Add new protocols for bypass ISPs like openvpn scramble method

                          now some of protocols not work like ikev2 sstp l2tp pptp
                          and some of servers not connect
                          please sove this problem
                          thanks

                          1 vote
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                            0 comments  ·  Connectivity Issue  ·  Flag idea as inappropriate…  ·  Admin →
                          • After latest Update I am now getting error (0xc0000142)

                            “The application was unable to start correctly (0xc0000142). Click OK to close the application.” occurs at shutdown or log out. If PureVNP is disconnected and exited first, the error does not occur. Thanks

                            3 votes
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                              6 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                            • DNS Different

                              I have a problem of DNS Different..
                              I change my all setting.. Run as Administrator change all the setting how you tell in the DNS article...
                              What i do now...

                              1 vote
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                                0 comments  ·  Connectivity Issue  ·  Flag idea as inappropriate…  ·  Admin →
                              • 3 votes
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                                  0 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
                                • My Sample feeback and idea

                                  sssssdd sssssddsssssdd sssssddsssssdd sssssddsssssdd sssssdd

                                  1 vote
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                                    2 comments  ·  Disconnection Issue  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow the app to start maximised rather than in the background

                                    As of v5.16.0.0, when the options "Launch on system startup" and "Auto-connect after launch" are both selected, PureVPN launches in the background.

                                    This would not be a problem as such, except that for every network operation it commences (looking for servers, authorising, etc) there is a system sound and popup notification that accompanies it. This is quite annoying/distracting!

                                    The current workaround is to DE-SELECT (uncheck) "Launch on system startup", and instead, manually place a shortcut in the windows Start-Up folder. Then the app will launch maximised, and there will be no annoying notifications.

                                    It also has the added advantage that…

                                    1 vote
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                                      2 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                    • I have been being disconnected too many times lately.

                                      I have been being disconnected too many times lately. Could you please check? Also software should warn me with a popup when this happens.

                                      4 votes
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                                        1 comment  ·  Connectivity Issue  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add ping time check to the vpn server , in the windows vpn client add feature.

                                        Hello, please , add feature , ping time check to the vpn server , in the windows vpn client .

                                        Jango.

                                        1 vote
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                                          0 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →

                                          Thanks for your valuable suggestion, we already have this feature working on backend, when a user selects a Country/Purpose, ping feature automatically connect the user to fastest server.

                                        • When I Start VPN on a computer from a distance (from other computer) sometimes after the start VPN blocks any contact to the computer.

                                          When I Start VPN on a computer from a distance (from other computer) sometimes after the start VPN blocks any contact to the computer.
                                          The computer is not connected to the internet anymore. VPN blocked it.
                                          This is a disaster. Please solve this issue asap!

                                          1 vote
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                                            0 comments  ·  Connectivity Issue  ·  Flag idea as inappropriate…  ·  Admin →
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