PureVPN - Feature Request

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  1. Change the hint text in the dedicated IP mode login from "Enter Dedicated IP" to "Enter Hostname."

    Both times I contacted support it was because it was not clear what to enter in the "Enter Dedicated IP" field on the login screen http://prntscr.com/jlup6d. Each time, support gave me a hostname to login with that worked. IP addresses are not hostnames. Hostnames seem to be more reliable. (i.e. sometimes a previously used IP address works).

    It should also be easy to look up the hostname to use in the My Account area.Once connected I've had no problems and would 10/10 Net Promoter you to everyone. But until the download/configure/connect is easier I have only recommended you to…

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,

      Thank you for choosing PureVPN for your desired VPN needs,

      It seems like there is a bit turbulence in in the configuration that you tried to engage in.
      Therefore, you are requested to please join us on our 24×7 live chat support and let us look into the matter real time to make PureVPN work for your desired VPN needs.

      You may use direct link of Live Chat: https://secure.livechatinc.com/licence/4454601/open_chat.cgi?

      Keep sharing your wonderful ideas !

    • Accept longer password for accounts

      I can see no logical reason why you wouldn't accept passwords longer than 12 characters. I just tried to reset my password and the system wouldn't accept a 15 characters password because it's too long.

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Your linux app is a good start but -i does not work and the app really need to be a GUI not a terminal app. Ant work being done on that?

        Your linux app is a good start but -i does not work and the app really need to be a GUI not a terminal app. Ant work being done on that?

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hi,

          Thank you for choosing PureVPN for your desired VPN needs,

          it seems like there is a bit turbulence in in the configuration that you tried to engage in.
          Therefore, you are requested to please join us on our 24×7 live chat support and let us look into the matter real time to make PureVPN work for your desired VPN needs.

          You may use direct link of Live Chat: https://secure.livechatinc.com/licence/4454601/open_chat.cgi?

          Keep sharing your wonderful ideas !

        • would be great if your chat link worked...

          would be great if your chat link worked...

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • I want to be able to choose a region witnin the US. There are times that I dont want to use my ISP but I want an ISP close to my location.

            Break the US into 5 regions. I keep needing to connect then disconnect to get a region/city close to mine this can take a lot of attempts on some nights.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Hi,

              Thank you for choosing PureVPN for your desired VPN needs,

              You are requestedd to please join us on our 24×7 live chat supporta nd you will be assisted accordingly.

              Keep sharing your wonderful ideas !

            • Give option for 5+ multi logins

              Need option for more than 5 multi-logins

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi,

                  Thank you for choosing PureVPN for your desired VPN needs,

                  It is to inform you that we are already offering Soft Ether and working for improvisations for the same as well.

                  Keep sharing your wonderful ideas !

                • Test

                  Test

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      Thank you for choosing PureVPN for your desired VPN needs,

                      Unfortunately, PureVPN does not work on Sagemcom Routers but you have many other popular choices of routers for PureVPN.
                      Please follow the URL for supported routers : http://support.purevpn.com/supported-routers-and-protocols

                      Moreover, we will suggest you to have a look at our new Wouter series from the link given below, the top-of-the-line features offered by Wouter allows you to surf the web with complete privacy, security and peace of mind.
                      https://www.purevpn.com/wouter

                      Keep sharing your wonderful ideas !

                    • Add Favorite Location for Android TV app

                      Would you let the user to choose a few locations as "favorite" in the Android TV app? I also noticed that when choosing "China" as location, the Android TV app actually connects to Hong Kong, which is not considered China mainland and cannot bypass IP restriction for China mainland services.

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi,

                        Thank you for choosing PureVPN for your desired VPN needs,

                        It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                        Keep sharing your wonderful ideas !

                      • Netflix US running on Android TV

                        I would like PureVPN to enable running Netflix US on Android TV or Android.

                        2 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi,

                          Thank you for choosing PureVPN for your desired VPN needs,

                          It is to inform you that we are already working on improvisations as far as the streaming is concerned on Android tv, hoping for the issues to be resolved soon.

                          Your patience in this regard would be highly appreciated.

                          Keep sharing your wonderful ideas !

                        • As a user, I would like to use an account password that allows up to 64 alphanumeric characters and symbols.

                          (Feedback - Thank you for your service...I hope this is a "small T-shirt size" request, e.g. a fill-in...)

                          User Story
                          -----
                          As a user ( THE WHO ),
                          I would like to use an account password that allows up to 64 alphanumeric characters and symbols ( THE ASK ),
                          so that complex and advance password combinations can secure my account ( THE WHY ),
                          thereby allowing me, the user, to feel safer about my account's security ( THE EMPATHY AND VALUE ADD ).

                          Thank you!

                          I look forward to retrospect!

                          2 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi,

                            Thank you for choosing PureVPN for your desired VPN needs,

                            Thank you for your email suggesting improvements and additions in our services, this is exactly the kind of input we need from our venerated customers to better serve your desired VPN needs. I am sending your idea directly to the concerned team for the considerations as we welcome your involvement and will certainly consider implementing your idea before long.

                            PureVPN is committed to providing members with the easy and worthwhile services that they need. As, members continue to express their preferences, we will be able to respond with expanded and improved services.

                            Keep sharing your wonderful ideas !

                          • Email Address Change

                            There must be an option available at user end to change the email address with the member area

                            4 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Amazon Prime India to Chrome and Mozilla extensions

                              Addition of Amazon Prime Video service will open up the platform to many customers who are overseas

                              2 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                Thank you for choosing PureVPN for your desired VPN needs,

                                It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                                Keep sharing your wonderful ideas !

                              • Alert a user before suspending account because of excessive sessions

                                My account was suspended because unknowingly my devices were misbehaving.
                                This gives the user a chance to investigate and rectify

                                2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi,

                                  Thank you for choosing PureVPN for your desired VPN needs,

                                  It is to inform you that we do send an email alert before suspending any account.

                                  Keep sharing your wonderful ideas !

                                • Iptv servers

                                  Using Purevpn app from windows and android to watch Iptv streaming lists. It is not accettable there is not that kind of service in a word where iptv is the most famous way to watch tv

                                  2 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi,

                                    We apologize you for the inconvenience caused,

                                    It is to inform you that we are experiencing few difficulties with the IPTv at the moment, the requested is already escalated to the concerned team and we are look into the matter.

                                    Keep sharing your wonderful ideas !

                                  • 1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 3 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi,

                                        Thank you for choosing PureVPN for your desired VPN needs,

                                        You are requested to connect with the following server addresses one by one and then check and share the results with us.

                                        us-hollister.pointtoserver.com
                                        netflix-us.pointtoserver.com
                                        abc1.pointtoserver.com

                                        Feel free to contact us anytime if you need any further help/assistance.

                                        Regards,
                                        PureVPN

                                      • 8 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi,

                                          Thank you for choosing PureVPN for your desired VPN needs,

                                          Thanks, we aim to provide a friendly service, the idea that you have suggested is absolutely fascinating.

                                          I am forwarding this to the concerned team for 2018’s considerations.

                                          Keep sharing your wonderful ideas !

                                        • Japan server has been removed from the country list in browser extensions.

                                          Please re-add it in the next build. I really need to get it back!

                                          4 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            Thank you for choosing PureVPN for your desired VPN needs,

                                            It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                                            Keep sharing your wonderful ideas !

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                                          PureVPN - Feature Request

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