PureVPN - Website

How can we improve website of PureVPN?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. SERVICE

    There is no working way to get in touch with some of your team, tried it now about a dozen times, and still have not be able to get hold of some body from support ass you promise in the member area "Live Chat 24/7"!!!! Nor at the support site itself.
    That is really annoying. Whenever i try to get in touch with you just a blank page pops up.
    If that is how you imagine costumer support, then i am maybe with the wrong VPN-Provider.

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hi ,

      Thank you for bringing your concern to our attention and allowing us an opportunity to assist you.

      Let me assure you that I will go beyond the borders to resolve any technical issue then you may join us on our 24/7 LiveChat available at www.purevpn.com

      If you are located in China / UAE or our website is blocked then contact us via live chat using the link: https://secure.livechatinc.com/licence/4454601/open_chat.cgi?

      NOTE: Refer the email so your chat/email/ticket will be raised to the Dedicated 2nd level support on priority to make the service work as per your expectation.

      Regards,

      PureVPN Customer Success Team.

    • Please Add IP address to your server list...

      I have been with you all for several months and I am still blown away that you guys (gals) have not figured out a way to post both the host names as well as the IP address' for your servers ...... just saying

      Everything else is great...

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Feedback to your support team

        I had an error that popped up once every few days. Someone in your support dept suggested I change some DNS settings, which I did. After I disconnected from that chat, I got a survey asking whether this support person answered all of my needs?

        Please realize that this error popped up "every now and then", so it will take a week or two to know for sure that the error has gone away permanently.

        The immediate survey isn't a problem - but maybe there could be a button or something in that survey to say that the problem "is…

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Homepage Layout and Site Navigation

          When deciding between VPN providers I looked through various websites, but having joined yourselves I feel I should mention something that almost discouraged me from Pure - the experience of browsing the Purevpn website as a first time visitor, which I found less than totally encouraging...

          I believe the image you wish to portray of Purevpn being a professional internet company may suffer from poor website design with inconsistent layout, cluttered pages and poor links between areas.

          Unfortunately as a member the experience is still not great - for example...

          On the www.purevpn.com homepage, the small top navigation bar containg…

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

            We welcome your query. We always appreciate suggestion and ideas as it help us to improve our service and user experience. It is to inform you that we have forwarded your suggestions to the concern team and ’ll update it as soon as possible.

            Keep Sharing Ideas !

          • Edit needed for Windows Phone instruction page to make it more obvious that a different username must be used for IKEv2.

            The two tabs at https://support.purevpn.com/windows-8-1-mobile-tutorial are not very obvious, and someone who preferred to use IKEv2 might not bother over the minor difference to choose the protocol type, and assume that there isn't a second page. As for myself, I had this problem, especially since adding "@purevpn.org" to the username isn't necessary on desktop versions of Windows.

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Password

              All more than 12 characters for the Website password as well as allowing the use of special characters (! @ # $ % ^ & * etc...). Could probably apply to the actual VPN client password as well.

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • way too much clutter on the website!

                please remove all the noises, chat boxes and other things from the website page it's overwhelming.

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Please update access information on your website

                  In the article "How to Access Streaming Channels and Websites Including Hulu, Netflix, iTV Player, Rai TV, RTE Player etc. Using PureVPN?" the manual address for netflix-us is incorrect.

                  Was: netflix-us.purevpn.net

                  Should be: netflix-us.pointtoserver.com

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi,
                    Thanks for your comment, I would like to update you that both addresses are correct as we have same servers behind these addresses. If you have further question or confusion, feel free to write us.

                  • English Premier League Pass (EPL) To Be Added Into SmartDNS

                    Hi,

                    I've been watching EPL at premierleaguepass.com, which is very affordable on my TV via SmartDNS and computer via VPN at other VPN services providers.

                    I switched to PureVPN as more stable and more affordable but i can't watch premierleaguepass.com anymore on my TV as it is not available in SmartDNS supported channel.

                    EPL has very strong fan base, Facebook/Twitter/Instagram - 29.5/8.2/0.8 millions and PureVPN can expend it's current available market for those who love enjoying on TV if premierleaguepass.com is in SmartDNS supported websites.

                    Please kindly vote this to be implemented! Thanks. ^_^

                    9 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Actually see a list of available vpn servers

                      Actually see a list of available vpn servers. Duh!

                      4 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • How about a 'Problems' page

                        The FAQ section makes reference to areas that I can't see!
                        Without PUREVPN my download speed is 10.07Mbps
                        With PUREVPN it is 0.26Mbps. Somewhat more than "slightly affected "

                        I am resident in the UAE and use UK based servers. Any suggestions?

                        4 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • A search app . is needed in the home page. to the rigth of the PureVPN logo is empty.

                            A search box is necessary in the empty space right of the PureVPN logo. In that way we can go directly to what we want , like " Smart DNS download " for example.

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Stop having the pop up for the apple app on your web page!!!

                              I cannot even browse the web page because your pop-up for the ipad app keeps freezing the page. Too bad because your reviews were good but this is just too much! Every page has that pop up and freezes the page.

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • I can not find entry to server list

                                Give link entry at obvious position, so that I do not need to google "Purevpn server list" everytime

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Don't see your idea?

                                PureVPN - Website

                                Feedback and Knowledge Base