Service Improvement

How can we improve PureVPN?

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  1. Number of password characters

    Please extend the maximum number of characters used for a password. I advise people to use a sentence.

    1 vote
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      2 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
    • Establish an American Branch so people can use their debit cards for you service.

      Many problems trying to just get an account because debit cards can't do international accounts, and a lot of us don't even begin to trust Paypal.

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        0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

        Hi,

        Thank you for reaching out to us.

        It is to inform you that we have forwarded your Idea/feedback to the respective department and it is under review. Moreover, you can also contact your bank and allow international transaction on your card or you can use any other payment method as well.

        Regards,
        Norman
        PureVPN Customer Success

      • We apologize for the inconvenience. We've grown big and bettered our services because of the valuable feedback from our customers like you.

        Because there is no one who works in customer service but who speaks Spanish please put someone to work in customer service who speaks Spanish

        Porque no hay nadie que trabaje en atencion al cliente pero que hable español por favor pongan a trabajar a alguien en atencion al cliente que hable español

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          0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

          Hola,

          Gracias por elegir PureVPN para sus necesidades deseadas de VPN,

          Es para informarle que hemos hecho muchos cambios en los últimos 12 meses y nos sentimos orgullosos de decirle que contamos con agentes de todo el mundo y que podemos hablar en cualquier idioma según su elección :)

          ¡Sigue compartiendo tus maravillosas ideas!

        • Provide the opportunity to choose IPs, we do not want random IPs, we want dozens of IP that we can choose!

          I apologize if there are wrong words, but i do not speak perfect english. I wanted to buy Pure VPN, but i am very disappointed, because it is useless because you have dozens or hundreds of IPs, but they are supplied at random. Absolutely useless !!! I will explain why. For example, if I do I login to a site in the UK today, with an ID and Pure VPN give me randomly offered Ip , and the next day I login to the same site with the same ID, but with a different IP, the second two, the administrator…

          1 vote
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            0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
          • 2 votes
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              1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
            • android install now crashes

              Old download worked before on my htcone. Unknown error code -24 during install melita global works fine Ivan a pc subscriber already vcamcricket@Gmail.com feedback thanks

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                0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
              • technical solution list

                I understand every company get its core competetion in market. Yours maybe service. And i also understand u got a fair Qos with a reasonable price. It is not easy to have such a 24h*7 surpport team. And we hope there maybe a little tip to reduce your burdon. Since we couldn't expect too high for technical issues to be solve properly, why not gave a technical solution list to your stuff. There is a lot online technical solution for VPN online. Likewise, people like me prefer to take advantage of you rather than seach online. Maybe it can be…

                1 vote
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                  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                • 5 votes
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                    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                  • 16 votes
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                      0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

                      Its a difficult task. We have clients from all over the world and it would be difficult to provide this service. However it is still under review.

                      Thanks for the idea! Keep Sharing Ideas! ")

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